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Establish networks bsbrel401a

TASK FOUR. Establish networks bsbrel401a. CHUTTCHADA KRITTHALINI C62410. The one thai eat in and takeaway. 4O BAY ROAD, SANDRINGHAM VIC 3191 (03) 9598 2535. Type of business : Restaurant (eat in and takeaway) Address : 40 Bay Road, Sandringham VIC 3191

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Establish networks bsbrel401a

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  1. TASK FOUR Establish networksbsbrel401a CHUTTCHADA KRITTHALINI C62410

  2. The one thai eat in and takeaway 4O BAY ROAD, SANDRINGHAM VIC 3191 (03) 9598 2535

  3. Type of business: Restaurant (eat in and takeaway) Address: 40 Bay Road, Sandringham VIC 3191 Telephone :(03)9598 2535 Capacity: 48 seats Trading Hour : Open 7 nights and Friday lunch : Friday lunch (12 pm – 5 pm) : Dinner (5 pm – 10 pm) License : Fully license and BYO (wine only) Service : Fast free delivery in 3 km. distance.

  4. The target market • general patrons to high class, • Local residents • tourists • office staffs • students

  5. products • gluten free, vegetarian, vegan or allergic options in our menu. • moderately-priced food • Fresh food

  6. Identify the types of networks/contacts to establish and maintain to be successful Focus : regular customer

  7. The benefits of the relationship • Strong relationships with clients. • Gain the opportunities to get knowledge (useful information and ideas) and support. The benefit of these relationships is to obtain information and lead to further grow your business.

  8. How! • Goal Build strong relationships with regular clients • Objective Any successful relationship, whether a personal or a business relationship, is unique to every pair of individuals, and it evolves over time. Effective relationship networking is all about building those relationships and maintaining long lasting connections with other professionals.

  9. ISSUES Special Training Course We will train our staffs at the front of house to interaction with our customers.

  10. POLICIES • Research people with respect and be open-minded • Know their goals and interests • Introductions to build and deepen the relationships and maintaining long lasting connections.

  11. PRACTICES • Focus Contact on one aspect: regular customer • Polite Greeting with call their name • Introduce yourself before service • Remember personal details such as how spicy they like, what they like and do not like, what they allergic or they are vegetarian or vegan. • Ask for referrals from customer and ask them to be a membership to get more information and special service such as free birthday cake, special discount, free party, gift voucher.

  12. EVALUATION • Record every day & Check how many time the membership keep coming back every 3 months?

  13. IMPROVEMENT FROM OUTCOME Every 3 months; If the membership come back • more than 6 times : successful > keep doing • Less than 6 times : unsuccessful > meeting > find our problems and solve.

  14. HOW TO DEAL WITH AND SOLVE THE PROBLEMS. 1) Share perspectives (needs and desires) 2) Define the issues (Topic of discussion) 3) Identify the interests 4) Generate options (brainstorm the ideas) 5) Develop a fair standard or objective criteria for deciding (reduce options) 6) Evaluate options and reach agreement

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