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proposed SRII SIG in Knowledge Intensive Service Systems

proposed SRII SIG in Knowledge Intensive Service Systems. Meeting of Leadership Council Dec 10 th 2009. Agenda. Welcome & purpose (5 minutes) Introductions Part 1 (15 minutes) Verbally confirm attendance review profile on KISS webpage

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proposed SRII SIG in Knowledge Intensive Service Systems

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  1. proposed SRII SIG in Knowledge Intensive Service Systems Meeting of Leadership Council Dec 10th 2009

  2. Agenda • Welcome & purpose (5 minutes) • Introductions Part 1 (15 minutes) Verbally confirm attendance review profile on KISS webpage • Review of agreed actions from November 5th meeting a. review of KISS definition: Jennifer & Gerhard b. revise KISS website based on output from Thinktank session: Linda c. contribute to KISS repository: All d. identify suitable Journal for KISS Special Issue: Ian & Liping • Revisit the questions: • What are the key outcomes of the KISS SIG? • What can be achieved within the next 12 months? • Membership: are there others we should invite to the Leadership Council? • Actions (20 minutes) • Summary and thanks (5 minutes)

  3. Introductions (15 minutes) Verbally confirm attendance and review profile on KISS webpage http://www.ssmenetuk.org/kiss.asp

  4. Review of agreed actions from November 5th meeting • review of KISS definition: Jennifer & Gerhard • identify suitable Journal for KISS Special Issue: Ian & Liping • contribute to KISS repository: All • revise KISS website based on output from Thinktank session: Linda

  5. KISS SIG objectives Objectives (remains same) • The SRII Knowledge Intensive Service Systems SIG will bring together research in knowledge intensive services with that of systems thinking to encourage a holistic view of service systems • The SIG will aim to stimulate holistic and creative thinking among its members and to be an open and democratic group welcoming both researchers and practitioners • The SIG will promote Knowledge Intensive Service Systems through conferences and workshops and will stimulate the creation of educational and training materials Focus on ICT-based Service Systems

  6. KISS SIG Strategy Now includes feedback arrow learning from practice

  7. KISS SIG Strategy first part remains mostly the same • The KISS SIG main strategic objective is to build an active community of researchers and practitioners interested in Knowledge Intensive Service Systems. • We are interested in looking at how KIS firms help clients with their innovation processes and how the interaction with clients helps KIS firms to improve their own innovation processes. • We are also interested in KISS in relation to service operations • The SIG strategy will include targeting the development of appropriate case studies and exemplars of good practice demonstrating how KIS firms contribute to wealth creation. • The SIG strategy will also address the role of KIS firms in regional, national and globalised innovation systems and their role as facilitator, carrier, source and co-producer of such systems.

  8. KISS SIG Strategy second part changed to include a list of activities ACTIVITIES • studying of socio-economic data at firm and industry level, investigating trends and policies and recommending ways to look forward. • developing the theoretical foundations in knowledge-intensive services and service systems • examining how KISS affect innovation processes in different ways and how their use varies across sectors and across time both on the supply side and the demand side • Studying the characteristics of intensive knowledge work • developing a body of knowledge in KISS • developing educational and training programmes • promoting the need for KISS research among funding councils

  9. Development of the KISS SIG Leadership Council • Identify possible joint projects between council members • Identify opportunities for high quality joint publications

  10. SIG Outcomes/deliverables • Next slide plus • thinktank

  11. Roadmap/Deliverables

  12. Brainstorming session using Thinktank • Is these outcomes appropriate? • Does the outcomes help meet the objectives? • What else would you include? • What would you remove?

  13. Actions What can we do before the next meeting? Priorities….. ( some issues: Discussion of knowledge sources, SIG membership, relation to other SRII SIGs, attendance at SRII Global Leadership Council Jan 25-27, CA, improving the KISS SIG proposal)

  14. Other proposed SRII SIGs(SRII conference call Oct 14th) Mobile Cloud: Pauli Kuosmanen/Reijo Paajanen / Tivit, FinlandServices Health care: Haim Nelken/ IBM Heifa ResearchInternet of Services (THESEUS) : Herbert Weber, Fraunhofer ISST, Germany University Programs: Jim Spoher / IBM Almaden ResearchService Marketing Research: Ray Fisk, Texas State Univ. Texas Knowledge Science & Services: Ram Akella, UC Santa Cruz, CAINFORMS Service Science: Ralph Badinelli, Virginia Tech. Univ. Collaboration & Web 2.0 Technology: Tom Yoritaka, CiscoBusiness & Information Technology (BIT) Global Projects: Uday Karmarkar, UCLATrue Service Value: Prof. Christer Carlsson, Abo Akademi University, FinlandCustomer Support Services: Greg Oxton, Consortium for Service InnovationCSIRO- Service Science Programs: Darrell Williamson, CSIRO, AustraliaHigh Tech Manufacturing: James Fang, ITRI, Taiwan.

  15. Summary and thanks (5 minutes) Date of next meeting: suggest week end January/February. Will send doodle link to fix time/day.

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