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Improvement, Innovation & Ingenuity

Improvement, Innovation & Ingenuity. Jump-Starting Spectacular Performance. The Spark…. Do you have it? Can you get it?. Who needs to be ignited by your spark?. Customers/Patients/Residents Families Colleagues Regulators. Characteristics of Innovators…. Guided by core values

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Improvement, Innovation & Ingenuity

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  1. Improvement, Innovation & Ingenuity Jump-Starting Spectacular Performance

  2. The Spark… • Do you have it? • Can you get it?

  3. Who needs to be ignited by your spark? • Customers/Patients/Residents • Families • Colleagues • Regulators

  4. Characteristics of Innovators… • Guided by core values • Self-knowledge • Constant learning • Risk taking

  5. AI… • The basic theories • It’s more than theoretical and philosophical

  6. 5 Generic Processes… • Positive focus of inquiry • Exceptionally positive moments • Stories and life-giving forces • Images of preferred future • Innovate, improvise and create that future

  7. 4 D’s… 1. Discovery 2. Dream 3. Design 4. Destiny

  8. The Creativity Quiz… • Are you bringing your whole self to work???

  9. Performance Standards… • Raise EXPECTATIONS • Raise PERFORMANCE • Raise ACCOUNTABILITY

  10. Igniting Action… • The one INNOVATION that I can use to spark radical, remarkable, positive change in my department---what is it???

  11. Cases in Point… • What are the issues? • What would you do?

  12. Action Steps… • Assess & Analyze • Link to Strategic Intent • Determine Objective(s) • Identify millions of Potential Action Steps • Prioritize • Act---Evaluate

  13. What can you expect??? • Shock…wonder…dismay • Fear…resistance…suspicion • Interest…excitement…curiosity • Testing…trying…tweaking

  14. CQI…the Secret Weapon… • Learn • Use • Teach • Inspect • Expect

  15. Joanne L. Smikle …moving minds with exciting keynotes, workshops and retreats smiklespeaks.com 301.596.3140

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