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Paul Jeffery Head of Services IMUK

Managed & Professional Services Solutions Delivering “Best in Class” Services Value for the New Channel. Paul Jeffery Head of Services IMUK. Agenda. 14:15 Introduction to Professional & Managed Services – Paul Jeffery

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Paul Jeffery Head of Services IMUK

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  1. Managed & Professional Services SolutionsDelivering “Best in Class” Services Value for the New Channel Paul Jeffery Head of Services IMUK

  2. Agenda 14:15 Introduction to Professional &Managed Services – Paul Jeffery 14:45 Ingram Micro Services Partners:Orderwork – Kai Miller CCE - Matt Allaway HP Services - Kim Brashares 15:45 Break 16:10 Symantec as a Managed Service (ExSP) – Jay Epton 16:40 PrintSense & how it works EKM and Gemma Glen Kyocera Managed Print Solutions –AnupRai 17:30 Close

  3. Death of the Desktop as we knew it? • VDI > 7000 • Flash arrays • More web apps • SaaS • More mobile devices

  4. BYOD explosion • 60% use personal devices at work.(Forrester)

  5. Unified comms • MS Lync • Sangoma • Webex • Shoretel • Many more.

  6. Greater mobility • The office is changing. • More external connectivity • Outside the firewall

  7. Mobile security • “Real threats to mobile devices are active in the wild, pushing mobile security top of mind for enterprises and consumers looking to manage and protect the data and applications on their mobile devices,” notes Jeff Wilson, principal analyst for security at Infonetics Research. • “Over the next 5 years, we anticipate that over 7 billion new smartphones and tablets will ship worldwide, ratcheting up hackers’ interest in mobile devices,” continues Wilson, “And as a result, we expect sales of mobile device security client software to soar, reaching $2.9 billion by 2017.”

  8. Schools revolution • iBoards • Wireless • BYOD • Office 385 • Google Docs • Security

  9. Greater collaboration can bring complexity

  10. Cloudy and Bright! • The cloud solution. • Private, public, SaaS

  11. Fire Suppression Cooling Power Conditioning Physical Security Power Generator UPS Management Software Surveillance Professional Services Threat Security Managed Services Cabling Offsite Backup and DR Core Network Racks Operating Software Servers I/O cards Components Application s Data Analytics Storage SPLM Software

  12. BIG HILL TO CLIMB? People Dedicated Services team Tools That make it easy Vendors A strong portfolio Events Featuring experts SERVICE PARTNER NETWORK With complementary Technology providers Education Boot camps & On-line portals Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.

  13. IMUK Services 2.0 Business Vision & Strategy – Services Connected as part of the Connected Revolution Reseller Partner Vendor Partner IM Enablement Services End Customer Connecting Ingram Micro, partners and end users to build the next iteration of Technology solutions.

  14. Services Portfolio Enable Plan Requisition Implement Manage Determine the optimal solution for the customer. Train peopleto sell and support new technology areas. “TransVARmation” Requisition the technologies and services that suit the customer requirements. Rollout and integrate the solution to the end customer. Provide support to the running environment. Discovery Assessment Workshop Capacity Plan Design Assist Detailed Design Compatibility Config Validation Procurement Order Management Scheduling Financing Rollout Logistics Integrate Commission Configure Migrate Train & Educate Advise Cloud transformation Channel Devt. Marketing Maintain Monitor Manage Improve Upgrade Dispose of

  15. Service Delivery Approach Wider range

  16. Professional Services Portfolio

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