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2001 Farmer Cooperatives Conference October 30, 2001. Meeting the Needs of Our Food Customers. Blue Diamond Growers. How to Better Meet Customer Needs Adapt & Change Reorganize. Reorganization Guiding Concepts. Market Driven Structure into Business Units
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2001 Farmer Cooperatives Conference October 30, 2001 Meeting the Needs of Our Food Customers
Blue Diamond Growers • How to Better Meet Customer Needs • Adapt & Change • Reorganize
Reorganization Guiding Concepts • Market Driven • Structure into Business Units • Strengthen Key Customer Relationships • Business Planning Driving Day-To-Day • Empowered Work Force
What is a Business Unit? • Cross Functional Business Team • Structured Around Market Segments • Aligned with Production Cells • Formulates Objectives & Strategies • Accountable for Results
Business Unit Benefits • Clearer Focus • Improved Linkage • Stronger Customer Relationships • Market Segment Profitability • Better Overall Business Performance
Business Units • Processed Ingredients • Commodity • Americas Industrial • Export Industrial • Consumer Foods
Processed Ingredient Customers • Confectioners • Cereal/Baking Manufacturers
Commodity Customers • Marzipan & Paste Manufacturers • Traders and Speculators • Importers/Processors
Americas & Export Industrial Customers • Bakers/Bakery Companies • Nut Roasters/Salters • Repackers • Inshell Buyers • Ice Cream Manufacturers
Consumer Foods Customers • Grocery Stores & Supermarkets • Drug & Discount Stores • Wholesale/Club/Cash & Carry • Food Service
Meeting Commodity Customer Needs • Price Buyers • Margins Minimal • Buying Positions Speculative • Excessive Supply & Uncertainty
Meeting Industrial Customer Needs • Quality, Service & Price • Brand Loyalty
Meeting Processed Ingredients Customer Needs • Value Added Products • High Degree of Intimacy • Exacting Product Specifications • Matching Infrastructure • Mutually Drive Costs out of Processes
Meeting Consumer FoodsCustomer Needs • Higher Margins Market Segments • Growth Requires Closer Integration • Multiple product lines • Must deliver information plus products • Must tie technology together to lower costs • Proactive services
A Can a Week That’s All We Ask