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NFS Administrative shared service

Improve NFS’ administrative support ratio through functional skills categorisation, creation of support groups, and staff redeployment. Establish a development path for administrative support staff. Project phases include data analysis, design, and implementation. Data collection involves focus groups. Engage with executive team and continuously update staff. Project timeline spans from April to September 2012.

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NFS Administrative shared service

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  1. NFS Administrative shared service Project overview Company Forum July 2012

  2. Improve NFS’ administrative support ratio through – • Functional skills categorisation • Creation of support groups • Staff redeployment to under resourced functions • Relieve the operations manager from administrative burden to focus on operational performance improvement through – • Access to an appropriate level of administrative support for all line managers. • Specialised support service capacity. • Improved work distribution among administrative/secretarial staff. • Establish development path for administrative support staff

  3. Establish project team (HR managers & consultants) • Project to comprise of data analysis, Design and implementation phases (3 Phases) • Data collection through focus groups cross organisational (CS/CNS/CS) • Administrative staff re functions and time demands • Management (M6/5/4) re required support functions, level & frequency • 100% Population participation following focus groups’ inputs • Project team to meet on delivery of milestones to deliberate results and next steps • Periodic feedback to executive team • Continuous engagement with staff concerned

  4. Population feedback through web interface Data collection phase 1: Establish demograpics October/November 2012 Executive sign-off Data collection Phase 2: Focus groups September 2012 September 2012 Implementation September 2012 August 2012 May 2012 Staff briefing July 2012 April 2012 Data Analysis & scenario creation Socialise project objectives with Organised Labour

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