1. Remote Access Providing Services with Fewer Resources

2. Northwest Michigan Works! • Janie McNabb, Chief Operating Officer • Kathy Taylor, Operations Manager

3. Talent Development System • In transition • Ten key elements requested by Governor Snyder • Increase access points for hard to serve customers

4. Northwest • Large region – 10 counties – geography is the same size as the state of Connecticut • Four primary population centers, lots of small communities throughout • Transportation is inefficient due to bodies of water • July 1, 2013 – down to two full-time and two satellite service centers

5. Strategies for Increasing Access • Kiosks • Career Connections • Career Café Website • Career Counseling by Email • Skype

6. Kiosks • Self-Serve • Touch-screen • Signs, materials

11. CareerCafe.org • All resources available online • Categorized as a “menu” of services • Accessible anywhere, also used in Resource Rooms and on kiosks

14. Career Connections • Libraries, Chambers, Schools • Two-hour workshop • Content: • Learn – attendees learn about a specific topic i.e. resumes, interviewing, networking • Connect – attendees connect with staff and other job seekers

15. Career Connections • Marketing • Consistent Brand, title • Personal – get to know the staff • Super-Localized – work with local media such as weekly papers to market locally, emphasize services in their community • Web site: www.nwm.org/careerconnection • Repetition

17. Email Career Counseling • Single email for all Career Facilitators • Work with client over email • Meet in person only when necessary

18. Skype • Skype in Job Search • Career Connections • Web Cam on computers • Skype Career Counseling

19. What is Your Region Doing?