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Revamping Ionix Internet: Enhancing Website Usability and Customer Engagement

Ionix Internet, established in 1997, aims to provide superior internet solutions but faces challenges with an outdated website. This project tackles issues such as missing product information and the difficulty of site updates, impacting revenue. The objective is to create a user-friendly content management system that allows for quick updates and efficient navigation. Scheduled for completion by fall 2013, this initiative is budgeted under $2500 and seeks to reduce update time by 90%, thus improving customer engagement and service visibility.

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Revamping Ionix Internet: Enhancing Website Usability and Customer Engagement

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  1. TECH 58100 Improve Ionix Internet Website(Champion/Define Presentation) Present by: Arashhemati

  2. Project Chart • Project Prioritization Matrix • Stakeholders list • Business case • Problem statement • Project Objective • Project scope • Goal Statement • Projective deliverables • Project schedule

  3. Project Selection Matrix

  4. Stakeholder List

  5. Business Case • Ionix Internet was established in 1997 with the very best of intentions. From day one, Ionix Internet was determined to build a company that not only provides superior Internet products and services, but also an unmatched level of customer care. • IonixInternet is a national ISP that provides full-time Internet connections and hosting services such as Cloud web and email hosting for small to medium size businesses.

  6. …Business Case • The IonixInternet mission was to give their customers • fast • easy-to-use • affordable • Reliable • secure Internet solutions. • Website for the Ionix Internet is very abolished and does not include all the latest services available.

  7. Problem Statement • The website is outdated and missing information on new products which leads to lost revenue opportunities. • It is costly to have developers work on the site for changes. • Updating the site is time-consuming for non-developers and takes them away from their regular jobs.

  8. Project Objective • Provide a means to easily update existing content and add new products to the site. • how you move around the site to better showcase products. • This project allow to purchase and provide products online.

  9. Project Scope, Constraints, Assumption • This project is scheduled to be completed by the end of fall semester, 2013 • Project cost is not to overpass $2500. • Team members should devote no more than 3 hours/week to the project. • It is OK to utilize resources outside the team and the company.

  10. Goal Statement • Develop a process that allows Ionix to maintain and update the site easily • Reduce the amount of time it takes to update the website 90% by November 12, 2013.

  11. Project Deliverables • Contract with developers to redesign site and navigation. • Wireframe models of website. • Content Management System (CMS) for easy updates. • Updated site with all products •   A project can have one or many deliverables. You can organize your project's tasks around the deliverables in several ways:

  12. Project Schedule

  13. Voice Of Customer

  14. Weaknesses • It’s difficult to update. • It’s too slow to update. • It’s complicated to navigate the site.

  15. Questions ?

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