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As the demand for films increases and competition among studios intensifies, Sigma Cinema must enhance its customer service and operational efficiency to maximize profits. Current challenges include long queues, transactional delays, and limited access to film information and schedules. To address these issues, our objectives are to streamline information access for customers, improve overall service delivery, and boost sales targets. The proposed solutions include a user-friendly interface, effective payment processing, and efficient booking systems to engage customers and enhance their experience.
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SIGMA-CINEMA WorkShopTeam Asep Ismail, Sangaji Baskoro
Background • Kebutuhan film meningkat • Persaingan industri studio film meningkat • Perbaikan pelayanan pada pelanggan • Pencapaian keuntungan maksimal Batman Evolution
Current Situation & Problem/Opportunity Statement • Antri panjang • Transaksi bisnis di loket • Informasi film, jadwal sulit diakses • Keterbatasan promosi dengan pelanggan TheKarate Kid2
Business Objective • Kemudahan akses informasi bagi pelanggan • Meningkatkan pelayanan bagi pelanggan • Target penjualan meningkat
SIGMA CINEMAcontent • Admin: • Movie, Hall, Schedule, Seat, User, Authorities (save, edit, delete) • Payment (approve) • Booking (Edit) • Kasir • Payment (View), Ticket (View, Print) • Customer • Booking, Payment (View, Tambah) • Schedule, Movie (Lihat) • Ticket (print)