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Enhancing Business Operations: Key Deliverables and Strategic Improvements

In this comprehensive report, Richard Brown outlines the multifaceted approach of the Business Team towards achieving its key deliverables. The focus encompasses corporate support, facilities and office management, and operational strategies aimed at continuous improvement. Notable highlights include successful negotiations for office premises, increased membership revenue, enhanced travel management, and a robust business continuity planning strategy. The ongoing initiatives, including the selection of a new Enterprise Resource Management system, are set to optimize processes and support organizational growth for the upcoming year.

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Enhancing Business Operations: Key Deliverables and Strategic Improvements

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  1. Business Area Report Richard Brown, Business Area Director

  2. The Business Team

  3. Key Deliverables • Corporate Support • Facilities & Office Management • Commercial & Financial Management • Operational Planning • Continuous Improvement • Business Continuity Planning

  4. Facilities & Office Management • New office facilities • New premises – on-time, within budget

  5. Facilities & Office Management • Old premises • 60% of lease surrendered Mar 2011 • Currently negotiating for another 16% for Oct 1 • Actively marketing the remainder • Travel Management • Increasing volume of APNIC activities • Increase in trips by around 70% since 2008 • Ongoing management and review of travel providers

  6. Commercial Management • 2011 mid-year budget review • Approved July EC Meeting • Membership growth exceeding forecasts • Revenue Up – Expenses Down • Review of insurances • Workshop to develop risk register • Report identifying potential risk exposures • Analysis of insurance coverage and gap identification • Ongoing risk management program

  7. Operational Planning • 2011 Full Planning Process • Starts after APNIC 32 • Last Member Survey • EC strategic intent • Environmental analysis • Organizational assessment

  8. Operational Plan • 2012 Operational Plan • Priorities for Secretariat • Drilled down into individual performance targets • 2012 Budget Submission

  9. Continuous Improvement • Sourcing an Enterprise Resource Management (ERM) solution to align strategy, processes, people, technology, and knowledge

  10. Continuous Improvement • High level requirements • Web based • High level of integration/redundancy • Automated workflow and audit trail • Change in organizational requirements • 70 staff • Approaching 4000 accounts • Transaction volume and complexity increasing • Redundancy of operational applications critical

  11. Continuous Improvement • New ERM System selection process • Agile methodology • Project team from Technical and Business Areas • Thorough analysis of system requirements • Shortlist and analysis of potential solutions • Final due diligence underway • Project plan currently being finalized • Implementation to begin Q4

  12. Continuous Improvement • Functionality to be supported by the new ERM system: • HR and Payroll • Financial Accounting Suite • Travel and Expense Management • Management & Financial Reporting • Project/Activity Based Costing • Interface with APNIC Internal systems

  13. Business Continuity Planning • Business Continuity Planning • Update of manuals 95% complete. • Audit to be completed Q4 • Ongoing scenario testing - monthly • Regular and ongoing review • Focus on BCP reflected on all decisions

  14. Information Society Innovation Fund • ISIF is a grants program aimed at stimulating creative solutions to ICT development needs in the Asia Pacific region: • 19 projects from 10 AP economies, showcasing innovation, cooperation, and technical knowledge • Final reports from the 2010 grant recipients available for download. • ISIF award (AUD 7500 + IGF participation) launched in July, winners announced. Stay tuned for changes in ISIF for 2012!

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