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Understanding How to Use Social Insights Predictively Using Social Media and Search To Unlock Insi ghts. Frank Cotignola Twitter: @fco24 www.frankcotignola.com. Defining Social M edia Listening.
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Understanding How to Use Social Insights PredictivelyUsing Social Media and Search To Unlock Insights Frank Cotignola Twitter: @fco24 www.frankcotignola.com
How to Understand Consumers Via1. Social Media Conversations2. Search Behavior3. Integration With Other Data
Why Is This An Issue? • According to past studies, most conversations (approximately 90%) don’t involve brands • If you are listening only for your brand, you are missing out on most of the richness and opportunity that social media listening provides
What Should We Be Doing? • Listen for conversations around brands (categories, times of day, etc.) • Then see where your brand fits into the conversation
The Many Benefits of Listening • Unedited conversations • Ability to trend • Huge sample sizes • Infinite number of topics • 24/7 opinions • Global reach Source: eMarketer http://goo.gl/EBguq
Still Pretty BadPositive vs. negative behaviors about the economy Source: NetBase 52 Weeks Ending September 1, 2012
Improving Sentiment, But Still Negative Top Sources of Buzz Source: NetBase January 3, 2013,
Mixed Messages Source: NetBase January 3, 2013,
While Government Dominates, Still a Job/Taxes Focus Source: NetBase January 3, 2013,
JoyExtremely Positive Sentiment, 300k Discussions Per Month Number of Mentions May 2012-May 2013 Net Sentiment May 2012-May 2013 Source: NetBase 52 w/e 5/12/13
What’s Discussed When “Joy” Is Mentioned Source: NetBase 52 w/e 5/12/13 Based on 14 million mentions
Joy Likes and Dislikes Share of Likes May 2012-May 2013 Share of Dislikes May 2012-May 2013 Source: NetBase 52 w/e 5/12/13 Based on 14 million mentions
Where Is “Joy” Discussed? Source: NetBase 52 w/e 5/12/13 Based on 14 million mentions
Females Dominate “Joy” Conversations Source: NetBase 52 w/e 5/12/13 Based on 14 million mentions
“Joy” Searches Peak During December Holidays Source: Google Trends
Chocolate Searches: Rising, Holiday Peaks Source: Google Trends http://goo.gl/cUi8y
Cake, Cookies, Recipes Most Popular Chocolate Searches Source: Google Trends http://goo.gl/cUi8y
Chocolate conversations: increase from Halloween through peak of Valentine’s Day Number of Conversations By Month Positive/Negative Sentiment Source: NetBase Insight Composer 52 w/e 4-6-13
Time of day not a factor in top Chocolate conversations Share of Top 100 Chocolate Mentions Source: NetBase Insight Composer 52 w/e 4-6-13
Even when you focus on “chocolate” and “morning,” chocolate only represents less than 10% of the top 100 conversations Share of Top 100 Chocolate/ Morning Mentions Source: NetBase Insight Composer 52 w/e 4-6-13
“Not eat” almost as large as “eat” Source: NetBase Insight Composer 52 w/e 4-6-13
Chocolate on PinterestCandy, Cakes, and Keyboards Source: Pinterest, “Chocolate”
Cholesterol http://www.raw-milk-facts.com/cholesterol_primer_T3.html
CHOLESTEROL Despite nuts’ benefits, 28 other words are mentioned more frequently “Nut” is #29 Source: NetBase Insight Workbench 52 w/e August 2011
CHOLESTEROL While the word on nuts is getting out, there aren’t enough conversations “Nut” Mentions, Cholesterol Conversations Source: NetBase Insight Workbench 52 w/e August 2011
IN THE END… …Interpretation and Judgment …Listening can both enhance (and substitute for) asking
Thank you! Frank Cotignola @fco24 www.frankcotignola.com