《Professional English for Secretaries》 Unit 1 Daily Reception Task 2 Greeting the Guest
Group work task You are watching TV in the living room, the doorbell rings. You open the door, it’s a person looking for your sister (brother, … etc.) How would you receive him/her when your sister (brother, … etc.) ____ • is in the bedroom chatting on qq • is out and will be back in 10 minutes • went to the happy valley with some other friends and won’t be back till 10 p.m. • … …
Procedures for receiving the guests Step 1: Establish the visitor’s identification 1. Can I have your name, please? 2. I’m Elinor Bray from Donne Manufacturing of Canada. Step 2: Get to know if the visitor has an appointment 1. Have you already made an appointment? 2. I have an appointment with Mr. Zhang, the purchasing manager of your company, at 9:15 this morning. 3. I have an appointment with Alice at 11 o’clock
Procedures for receiving the guests Step 3: Ask the visitor to wait 1. Sorry, Mr. Black is having a meeting. 2. I’m afraid that Mr. Black cannot see you right now. 3. Mr. Zhang is engaged now. Would you please wait for a moment? 4. Would you please take a seat?
Procedures for receiving the guests Step 4: Offer the visitor means to kill time 1. Let me bring you something to drink. Would you like coffee or tea? 2. Can I get you something to drink—coffee, tea or a cold drink 3. Do you happen to have today’s newspaper? 4. How about China Daily 5. Mr. Young, I will be right over there. If you need anything, just let me know. And I think Mr. Wang’s meeting will be over soon.
Procedures for receiving the guests Step 5: Direct the visitor to the meeting venue 1. The elevator is over there on the left hand. Mr. Zhang’s office is on the third floor, room 302. 2. Please go right in. He is waiting for you. 3. Please come this way
谢谢！ Thank you!