1. The Communication Model

2. Definitions in the Communication Model • Context – environment where communication is taking place • Sender/Receiver – people involved in the communication • Message – what is being communicated • Channel – the method of communication (e-mail, letter, face-to-face, speech) • Feedback – reaction to communication (verbal or nonverbal) • Noise – anything that interferes with communication • Physical (actual audible interference) • Psychological / Physiological (individual psychological state) • Semantic (ambiguity in language)

3. Sender/Receiver Encodes/ Decodes messages Sender/Receiver Encodes/ Decodes messages The Communication Model Message Context Channel Feedback NOISE – psychological, physical or semantic

4. A word about NOISE Notice that on the model it lists three types of noise: psychological, physical and semantic. Physical noise is simple to define – it is actual sound that interferes with your ability to communicate. Semantic noise is defined as the noise that a sender/receiver makes that interferes with communication. Psychological noise is defined as interference in the mind of the sender/receiver.

5. Quiz Yourself: Which examples are Physical, Psychological or Semantic • Static on the phone line • Being worried about a recent death in the family • A Hungarian accent • Suspicion or paranoia about others • Mispronunciation of key words • Loud music playing in a club • Depression • A loud intercom announcement

6. Check yourself: • Physical • Psychological • Semantic • Psychological • Semantic • Physical • Psychological • Physical