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GLOCO Product Assurance System

GLOCO Product Assurance System. Alex Blokker Joseph Hall John Longmire Rachel Noiseux Stan Rajan. Team 2 May 5, 2012. Business Problem. GLOCO Supply Chain Primary diversion on high-end medical device equipment Various distributors, manual touch points Product Counterfeiting

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GLOCO Product Assurance System

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  1. GLOCO Product Assurance System Alex Blokker Joseph Hall John Longmire Rachel Noiseux Stan Rajan Team 2 May 5, 2012

  2. Business Problem • GLOCO Supply Chain • Primary diversion on high-end medical device equipment • Various distributors, manual touch points • Product Counterfeiting • Brand deterioration • Increased consumer risk • Revenue loss (3% Annual Pacemaker Sales in 2010 - $24M)

  3. New Service Offering - GPA • GLOCO Product Assurance (GPA) system • Increase product revenue ($24M+ annually) • Reduce risk to GLOCO, customers, patients • GLOCO will utilize RFID tracking for enhanced tracking and authenticity verification of pacemakers for GPA subscribers • GPA Customer Benefits • Notification of fraud or product issues (recalls) prior to use • Reduced risk to patients implanted with these devices • Eliminates manual paperwork and data entry for tracking

  4. Use Cases: Verification & Warranty During pre-op, the pacemaker is scanned for both its RFID and barcode. A unique ID (surgery code, patient id, etc.) is entered or scanned as well. The pre-op user receives notification immediately with the product’s authenticity, viability, etc. 1 3 GPA transmits the data to GLOCO where the product codes are matched and the device is checked for any known issues. 2 GLOCO 4 After processing the warranty information, GLOCO sends the hospital an electronic record of the warranty, thus eliminating any manual paperwork.

  5. Functional Requirements Solution • The user must be able to: • Select GPA function • Conduct product verification • Warranty registration • Conduct inventory update • Input alphanumeric data • GLOCO must be able to: • Store ERP data using GS1 standards • Ability to provision RFID tag

  6. GPA Technical Architecture 4 2 3 1 Product Serialization and RFID Management: SAP Auto ID 2. GPA Mobile Application G-WARP extensions ERP extensions

  7. Data Management • GS1 Standards for Healthcare Data Used • Global Location Number (GLN) • Global Trade Item Number (GTIN) • Data Collected from two main sources: • GLOCO • The Customer (Hospital)

  8. Deployment Considerations • Time to market • Minimize patient risk and revenue loss • Minimize impact on current operations • Mitigate project risks; Establish contingencies • Identify roadblocks early • Upfront design and assessment • Create frequent success milestones • 4 Phased Approach 8

  9. System Deployment • Phase 2: AUTO-ID • AUTO-ID Install • ERP Integration • Floor equipment install and config • Floor equip testing • Floor user training • Testing • Parallel usage • Cutover • Phase 1: Set-Up • Acquire and Install Dev resources • User Interviews • Technical Assessment • Software Spec document • Technical Gap assessment • Reference Architecture • Phase 3: G-WARP • G-WARP development • Integration to ERP • Outbound messaging dev • Testing • Promote to Production • Go Live / cutover • Phase 4: GPA • Configure Environments • Mobile App Dev • Agile Test Iteration 1 • Agile Test Iteration 2 • Code Complete • Testing • Promote to Production • Go live 9

  10. Operational Governance

  11. User Enablement • Deployment Team • Sales Representative • Training Staff • Technical Resource • Training • Enhance support from GLOCO Warranty staff (FAQ’s) • Customer staff training with rollout • Follow-up training sessions as usage • expands • Communication • Leverage Sales Representative communication channels • Coordinate demonstrations and technical consultations • Relay timeline for new products

  12. User Enablement • Deploying the Product • Assigned Deployment Team • Rollout by Product • Enhance Current Support Channels • Launching the Service • Leverage Corporate Systems • Issue Tracking, Product Feedback • Iterative Documentation • FAQ, Deployment Tips

  13. Operational Readiness End User 1st Level Help Desk Customer Support Processors 2nd Level Application Support 3rd Level Developer Support Open Incident Perform RCA Search Knowledge Repository Confirm Bug / Open Change Ticket / Supply Patch Confirm Solution Send Solution to End User

  14. GPA Prototype • Users scan the product they wish to register • RFID tag is on each pacemakerpackage

  15. GPA Prototype • RFID scan returns the product’sauthenticity • Registration of product can be determined based upon information presented

  16. GPA Prototype • Procedure ID must be provided for registration • Keypad or scanning of barcode will enter the procedure ID • Procedure ID ties the product to a patient

  17. Success Metrics

  18. GLOCO Product Assurance:Driving Higher Revenues, Higher Profits, and Higher Brand Value for GLOCO

  19. Q & A Any Questions?

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