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Usability Maturity Model Survey Results

This white paper, developed by HIMSS workgroup co-leads Nancy Staggers and Melanie Rodney, outlines the findings from a Usability Maturity Model (UMM) survey aimed at assessing and improving usability practices in electronic health records (EHRs). The purpose is to provide healthcare organizations with resources to raise awareness of usability's role in effective EHR systems and offer tools for self-assessment of usability practices. The paper also discusses historical context and stages of usability maturity to help organizations enhance user experience in healthcare technology.

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Usability Maturity Model Survey Results

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  1. Usability Maturity Model Survey Results

  2. Background • White paper developed for HIMSS by workgroup • Nancy Staggers (co-lead) • Melanie Rodney (co-lead) • Patricia Alafaireet • Cecelia Backman • Janet Bochinski • Jean Respass-Dunbar • Yan Xiao • Edna Boone, HIMSS Liaison

  3. Purpose • Provide resources for healthcare organizations to: • Raise awareness of role of usability in effective EHRs • Provide resources to objectively assess usability of EHRs • Provide tool to assess organizational status of usability practices • Provide a healthcare focused model • including context of historical models

  4. Usability Maturity Model

  5. Elements by Stages

  6. Steps for Improving User Experience

  7. UXMM Survey • Developed self-assessment tool and provided link on HIMSS site • Encouraged HIMSS members and contacts in healthcare to complete survey • ‘Waterfall’ survey • 3 ‘no’s’ criteria • Data analysis team: • Nancy Staggers • Melanie Rodney • Jane Hunt • Jean Respass-Dunbar

  8. How to use this info • As input for usability resources to develop for HIMSS member community • Tool for further awareness raising • Further suggestions from taskforce?

  9. All who came to survey

  10. Survey Respondents

  11. Respondent Assessment of Their Org

  12. Responses for Each Phase

  13. Phase 1 Responses

  14. Phase 2 Responses

  15. Phase 3 Responses

  16. Phase 4 Responses

  17. Phase 5 Responses

  18. Questions?Discussion on further resources / activities

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