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Build Teams that Pull Together Not Apart: An overview of the Five dysfunctions of Teams

Build Teams that Pull Together Not Apart: An overview of the Five dysfunctions of Teams. TLC Conference March 2010. Agenda. Welcome Difference between a group and a team Warm up activity Overview of the five dysfunctions and strategies for preventing / addressing them

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Build Teams that Pull Together Not Apart: An overview of the Five dysfunctions of Teams

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  1. Build Teams that Pull Together Not Apart:An overview of the Five dysfunctions of Teams TLC Conference March 2010

  2. Agenda • Welcome • Difference between a group and a team • Warm up activity • Overview of the five dysfunctions and strategies for preventing / addressing them • Next steps – Team Assessment

  3. Team • Any group of people with a common goal and ownership of shared responsibility in achieving that goal. (ACT Inc. )

  4. Warm up Activity • Exploring Team Dysfunctions

  5. Overview of the Dysfunctions Lencioni, Patrick. The Five Dysfunctions of a Team, Facilitator’s Guide. Jossey-Bass, 2007.

  6. Lencioni, Patrick. The Five Dysfunctions of a Team, Facilitator’s Guide. Jossey-Bass, 2007. Dysfunction # 1 Absence of Trust Building Trust

  7. Building Trust • Trust is the foundation of teamwork • Building trust takes time • Trust must be maintained over time

  8. Members of Teams that Lack Trust • Conceal their weaknesses and mistakes from one another • Hesitate to ask for help or provide constructive feedback • Hesitate to offer help outside their own areas of responsibility • Jump to conclusions about the intentions and aptitudes of others without attempting to clarify them

  9. Members of Teams that Lack Trust • Fail to recognize and tap into one another’s skills and experiences • Waste time and energy managing their behaviours for effect • Hold grudges • Dread meetings and find reasons to avoid spending time together

  10. Strategies For Building Trust

  11. Lencioni, Patrick. The Five Dysfunctions of a Team, Facilitator’s Guide. Jossey-Bass, 2007. Dysfunction # 2 Fear of Conflict Mastering Conflict

  12. Fear of Conflict • Productive ideological conflict versus destructive fighting and internal politics • Good conflict is about unfiltered, passionate debate around issues • Conflict norms must be clear • Purpose of productive conflict is to: • produce the best possible solution • discuss and resolve issues more quickly and completely

  13. Teams That Fear Conflict • Create environments where back channel politics , personal attacks and harassment thrive • Ignore controversial topics that are critical to team success • Fail to tap into all the opinions and perspectives of team members • Waste time and energy revisiting issues

  14. Strategies

  15. Lencioni, Patrick. The Five Dysfunctions of a Team, Facilitator’s Guide. Jossey-Bass, 2007. Dysfunction # 3 Lack of Commitment Achieving Commitment

  16. Achieving Commitment • Great teams make clear and timely decisions and move forward with complete buy-in

  17. A Team That Fails to Commit • Creates ambiguity among the team about direction and priorities • Spends too much time doing analysis and delay making decisions • Breeds lack of confidence and fear of failure • Revisits decisions again and again • Encourages second-guessing among team members

  18. Strategies

  19. Lencioni, Patrick. The Five Dysfunctions of a Team, Facilitator’s Guide. Jossey-Bass, 2007. Dysfunction # 4 Lack of Accountability Embracing Accountability

  20. Embracing Accountability Accountability: The willingness of team members to remind one another when they are not living up to the standards of the group.

  21. A Team That Avoids Accountability • Creates resentment among team members who have different standards of performance • Encourages mediocrity • Misses deadlines and key deliverables • Does not hold each other accountable.

  22. Strategies

  23. Lencioni, Patrick. The Five Dysfunctions of a Team, Facilitator’s Guide. Jossey-Bass, 2007. Dysfunction # 5 Inattention to Results Focusing on Results

  24. Focusing on Results • Great teams accomplish the results they set out to achieve • Team members must prioritize the team’s collective results over individual results • Teams must publicly clarify desired results and keep them visible

  25. A Team That is Not Focused on Results • Stagnates / fails to grow • Loses achievement-oriented members • Is easily distracted

  26. Strategies

  27. Team Assessment “Coming together is the beginning. Keeping together is progress. Working together is success.” Henry Ford

  28. Lencioni, Patrick “Conquer Team Dysfunction,” The Power Within, November 2005

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