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Change

Change. Chapter 18 T. A. Sgritta. How 3M Built a Culture for Innovation. How does 3M’s culture affect creativity? Cultural values and norms Empowerment Recognition 15% of time for personal projects Failure is not a bad word. Sources of Values.

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Change

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  1. Change Chapter 18 T. A. Sgritta

  2. How 3M Built a Culture for Innovation • How does 3M’s culture affect creativity? • Cultural values and norms • Empowerment • Recognition • 15% of time for personal projects • Failure is not a bad word

  3. Sources of Values • The founder of the organization and his or her personal values and beliefs have a substantial influence on an organization’s culture and the norms, stories, myths, and legends that develop in a company. • Ethical values are the moral values and norms that establish the appropriate way for an organization and its members to deal with each other and with those outside the organization.

  4. Building Blocks of Organizational Culture • Characteristics of people within the organization • Organizational ethics • Employment relationship • Organizational structure • National culture

  5. Tyranny & Genius • Or vs. And

  6. Organizational Development A series of behavioral science techniques and methods that managers can use in their action research program to increase the adaptability of their organization and its problem solving capabilities.

  7. Organization Development Principles • Outcome goals • Process goals • Empowerment and management acceptance of empowerment

  8. General Reasons Inertia Timing Surprise Peer Pressure Specific Reasons Self-interest Misunderstanding Different assessments Management tactics Resistance to Change

  9. External Outside consultants who are experts at managing change Internal Managers from within the organization who are knowledgeable about the situation Change Agents

  10. O.D. Techniques to Deal with Resistance to Change • Education and Communication • Participation and Empowerment • Facilitation & Support • Negotiation & Rewards • Manipulation • Coercion

  11. OD Group Interventions to Promote Change • Team building • Process consultation • Intergroup team building

  12. OD Individual Interventions to Promote Change • Role negotiation • Job redesign • Career planning

  13. OD Organization Interventions to Promote Change • Survey feedback • Confrontation meetings • Structural redesign • Collateral organization

  14. Lewin’s Force-Field Theory of Change Insert Figure 19.1 here

  15. Lewin’s Three Step Change Process Insert Figure 19.2 here

  16. Leading Change • Sense of urgency • Establish a guiding coalition • Develop vision and strategy (inc. goals!) • Communicate the vision • Plan and empower action • Generate short term wins • Consolidate/build on short term successes • Anchor results into culture

  17. Change Strategies • Reactive • Proactive

  18. Individual Change Management • Highly capable individual • Contributing team member • Competent manager • Effective leader • Level 5 executive

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