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Equipping Operational Staff for Effective Support to Young Jobseekers

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This presentation outlines strategies for equipping operational staff to provide knowledgeable, effective, and timely support to young jobseekers. It emphasizes the importance of the KASH model—Knowledge, Attitude, Skills, and Habits—in delivering support. Attitude is highlighted as the foundation for developing strong skills and using efficient tools. With over 17 years of experience, JCA provides innovative training and is committed to fostering emotional intelligence and communication skills among staff to ensure the best outcomes for jobseekers.

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Equipping Operational Staff for Effective Support to Young Jobseekers

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  1. How will we equip our operational staff to deliver effective, knowledgeable and timely support to young jobseekers? 8th May 2013 • Bill Davies, JCA • bill.davies@jcaglobal.com

  2. Who are JCA? • One of the UKs leading business and employability psychology consultancies • Over 17 years experience delivering sustainable people assessment and development solutions, working across Europe the Middle East and the globe • Innovative training and careers psychology services, underpinned by leading edge products and cutting edge technology

  3. The KASH model K Knowledge A Attitude S Skill H Habits

  4. The 3 Keys Attitude Skill Tools

  5. Attitude

  6. EI: Sustainable impact Based on feedback from 150 Mangers who attended Mie Workshops

  7. Skill • Highly developed communication skills (verbal & non verbal) • A coaching approach • Empathy • Understanding the labour market • Well connected / good networks

  8. Tools

  9. Summary • The 3 keys to providing effective, knowledgeable and timely support to young jobseekers are attitude, skill and tools • All three can be developed • Identifying red and greenbehaviourshelps to develop the correct attitude. Emotional Intelligence development is key • The correct attitude helps to develop a strong skill base • Effective, efficient tools can add impact and value

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