1. How will we equip our operational staff to deliver effective, knowledgeable and timely support to young jobseekers? 8th May 2013 • Bill Davies, JCA • bill.davies@jcaglobal.com

2. Who are JCA? • One of the UKs leading business and employability psychology consultancies • Over 17 years experience delivering sustainable people assessment and development solutions, working across Europe the Middle East and the globe • Innovative training and careers psychology services, underpinned by leading edge products and cutting edge technology

3. The KASH model K Knowledge A Attitude S Skill H Habits

4. The 3 Keys Attitude Skill Tools

5. Attitude

6. EI: Sustainable impact Based on feedback from 150 Mangers who attended Mie Workshops

7. Skill • Highly developed communication skills (verbal & non verbal) • A coaching approach • Empathy • Understanding the labour market • Well connected / good networks

8. Tools

9. Summary • The 3 keys to providing effective, knowledgeable and timely support to young jobseekers are attitude, skill and tools • All three can be developed • Identifying red and greenbehaviourshelps to develop the correct attitude. Emotional Intelligence development is key • The correct attitude helps to develop a strong skill base • Effective, efficient tools can add impact and value