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Program Overview

Program Overview. MISSION STATEMENT. To assist small businesses/entrepreneurs with business issues related to starting, registering, expanding, financing, and managing small business. . The ABC’s of Success. 5 Factors . A: Attention to all Customers B: Building a Knowledge Base

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Program Overview

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  1. Program Overview MISSION STATEMENT To assist small businesses/entrepreneurs with business issues related to starting, registering, expanding, financing, and managing small business.

  2. The ABC’s of Success 5 Factors A: Attention to all Customers B: Building a Knowledge Base C: Consistency & Collaboration D: Data Collection E: Executive Pulse

  3. Program Overview Collaboration: Referral Process Customer Service REFERRALS Legislature LEADS Small Business Champion Network GAT Marketing PREP Partners GAT SBA/ SCORE PREP Partners Other State Departments SBCN Phone/Email Other DCED Offices PA BizOnline

  4. Contact Information SMALL BUSINESS CHAMPION NETWORK 1-(800) 280-3801 ra-dcedsbcn@pa.gov

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