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Organisational and Collaboration i ssues in supporting researchers

Organisational and Collaboration i ssues in supporting researchers. Why are we doing this ? Supporting/encouraging projects and researchers using NREN services Engagement leading to mutual understanding What are some of the general issues we’ve experienced over the years that hinder progress

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Organisational and Collaboration i ssues in supporting researchers

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  1. Organisationaland Collaboration issues in supporting researchers • Why are we doing this ? • Supporting/encouraging projects and researchers using NREN services • Engagement leading to mutual understanding • What are some of the general issues we’ve experienced over the years that hinder progress • Often due to: • poor understanding and making assumptions (implicit/explicit) • poor planning • poor engagement with internal and external stakeholders

  2. Sources of difficulty and approaches to take ? • Researchers using NREN services • awareness of what is available • are these understood correctly ? • NRENs understanding research/project requirements • communicating requirements to colleagues, acting as internal advocate where necessary • dealing with "off portfolio" or unusual requests • Address these through early stage informal / exploratory discussions • Identifying and resolving assumptions • Iterate to reach better mutual understanding • Clarity • What are projects seeking ? • Roles and responsibilities • Questions to ask: • technical, workflow, financial, policy… • Being serious, objective, realistic… • Feasibility – scope, scale.. • Affordability – is there a budget to support the requirements ?

  3. Within organisations hosting researchers • Relationships with key internal stakeholders, partners & service providers • Management & policy approval • Infrastructure & other services • Will the researcher/project communicate and engage with them ? • Do they understand the project or activity and its requirements/implications ? • Critical to Success • frustration and failure where this doesn’t happen effectively • General organisational issue • How does it engage with and understand its own research communities ? • Whose role is this ? • Implications for strategic resource and requirements planning

  4. Cross-organisation issues • Project communication & co-ordination • with project partners/collaborators • with service/resource providers - NRENs plus & stakeholders (funders…) • NREN communication & co-ordination • between NRENs & other service/resource providers • with project partners • Third parties –e.g funders or national / international bodies • managing expectations • feedback on approach • What helps: • Clear remit • Clear roles and responsibilities • Clear terms of engagement

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