1 / 23

Building the Largest Pilot Training Program: Success Insights from WATS 2010

Discover how Scott Nutter, General Manager of Research, AQP & Development, led the initiative to build the world's largest pilot training program post-merger of two major FAR 121 carriers. This program integrated 12,434 pilots across 11 fleet types, implementing advanced qualification programs and extensive curricula within a mere 14 months. The focus was on never compromising safety, fostering communication, and addressing operational differences. Learn about the lessons learned, training philosophies, and effective strategies that ensured successful integration while maintaining the highest safety standards.

zahi
Télécharger la présentation

Building the Largest Pilot Training Program: Success Insights from WATS 2010

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Building the Largest Pilot Training Program in the World Scott Nutter General Manager – Research, AQP & Development

  2. Video WATS 2010

  3. The Mission • Closed merger transaction on October 30, 2008 • Corporate Goal • Achieve Single Operating Certificate by December 31, 2009 • 14 months to integrate two FAR 121 air carriers • 14 months to integrate…… WATS 2010

  4. The Mission • 12,434 pilots • 11 Fleet Types (21 variants) • 2 Advanced Qualification Programs (AQPs) • 13 Initial Qualification Curricula • 11 Continuing Qualification (Recurrent) Curricula • 2 Data Collection Systems • 687 Pre-SOC, cockpit procedural changes Keep Safety #1 WATS 2010

  5. Merger Philosophies • Never compromise safety • Keep it simple • Adopt & Go • Speed wins • Over communicate • Solicit and act upon feedback • Plan well, then execute • Address cultural as well as operational differences • Include everyone in the process (FAA, ALPA, IT, etc) WATS 2010

  6. Training Integration Philosophies • Build training to support Safety goal • Keep it simple • Adopt & Go • Speed wins • Over communicate • Solicit and act upon feedback • Plan early, execute and adapt to change • Address training culture differences • Include everyone in the process (FAA, ALPA, IT, etc) WATS 2010

  7. Divide & Conquer • Break integration of pilot training into two distinct tasks: Achieve SOC Develop “end-state” programs designed for combined carrier WATS 2010

  8. Achieve SOC WATS 2010

  9. Achieve SOCAQP Integration • Adopted existing Delta AQP as end-state program • Appended premerger NWA AQP to existing Delta AQP • Developed plan to integrate NWA programs into Delta AQP WATS 2010

  10. Curricula Initial Qualification (IQ) Continuing Qualification (CQ) Indoctrination Specialty Curricula Instructor Evaluator Testing Strategy Courseware e-Learning Instructor Guidance Student Guidance LMS Electronic vs. Paper Develop “End-state” Programs Data Collection/Analysis WATS 2010

  11. ST 1 ST 2 ST 3 ST 4 ST 5 ST 6 SV PT 1 PT 2 PT 3 PT 4 PT 5 PT 6 PV Ground Training Curriculum MT 1 MT 2 MT 3 MT 4 MV LT 1 LT 2 LT 3 LT 4 LOE Flight Training Curriculum Develop “End-state” ProgramsPremerger NWA IQ GT (14 days) + FT (10 days) = 24 day IQ curriculum WATS 2010

  12. Distance Learning ST 1 ST 2 ST 3 ST 4 SV PT 1 PT 2 PT 3 PV Ground Training Curriculum MT 1 MT 2 MT 3 MT 4 MV LT 1 LT 2 LT 3 LT 4 LOE Flight Training Curriculum Develop “End-state” ProgramsPremerger Delta IQ GT (9 days) + FT (10 days) = 19 day IQ curriculum WATS 2010

  13. Distance Learning ST 1 ST 2 SV PT 1 PT 2 PT 3 PT 4 PT 5 PV Ground Training Curriculum MT 1 MT 2 MT 3 MT 4 MV LT 1 LT 2 LT 3 LT 4 LOE Flight Training Curriculum Develop “End-state” ProgramsEnd-state IQ GT (9 days) + FT (10 days) = 19 day IQ curriculum WATS 2010

  14. GT 1 GT 1 GT 2 GT 2 FT 1 FT 1 FT 2 FT 2 All Fleets 12 Months Develop “End-state” ProgramsPremerger NWA CQ WATS 2010

  15. FT 1 FT 2 FT 1 FT 2 6 Months 6 Months “International” Fleets FT 1 FT 2 FT 1 FT 2 FT 3 12 Months “Domestic” Fleets Develop “End-state” ProgramsPremerger Delta CQ FT 1 WATS 2010

  16. FT 1 FT 1 FT 1 FT 1 FT 2 FT 2 FT 2 FT 2 9 Months 9 Months 9 Months All Fleets Quarterly Distance Learning Develop “End-state” ProgramsEnd-state CQ WATS 2010

  17. Data collected through mainframe interface Data fed to warehouse within mainframe Six Sigma used as primary analysis tool Small number of standardized reports Develop “End-state” ProgramsPremerger Data Collection & Analysis • Web-based data collection tool • Data fed to custom database • Summary Statistics used to analyze data • Large number of custom reports WATS 2010

  18. Develop “End-state” ProgramsEnd-state Data Collection & Analysis • Web-based data collection tool • Data fed to custom database • Six Sigma used to analyze data • Standard reports • Daily – supports data collection • Monthly – labor-intensive analysis • Quarterly – tied to SMS • Annual – system validation WATS 2010

  19. Develop “End-state” ProgramsTimeline WATS 2010

  20. Training Integration Conclusions • Constant reinforcement of the Safety culture works • KISS works • Adopt & Go saves time and simplifies tasks • “Speed wins” drives # 2 and # 3 • There’s no such thing as over communication • Acting upon feedback built support and fostered culture change • Plan early, execute and adapt • Embrace the best of both cultures • Everyone shares in the process and success • Visible, accessible leadership benefits every process WATS 2010

  21. Lessons LearnedFlight Operations Integration • Old habits die hard……but they will die • Nothing replaces working with your peer • Words on a page can be interpreted many ways • Little things mean a lot • Change management takes time WATS 2010

  22. Lessons LearnedPilot Training Programs • AQP works • E-learning works • Distance Learning works • Analysis = Accuracy • Instructional method driven by Performance Gap • If it’s worth training, it’s worth measuring • Build flexible training systems (adapt to network) • Integrate training with SMS (watch the operation) • Listen to your audience (feedback) • Mergers are not for the faint of heart WATS 2010

  23. Building the Largest Pilot Training Program in the World Scott Nutter General Manager – Research, AQP & Development scott.nutter@delta.com

More Related