1. Online Communications upgrade project May 2013BC Transit

2. Web 2.0 • BC Transit will become a “web-first” organization over the next 3-5 years. • What does this mean for our customers and stakeholders? • Developing forwards NOT backwards.

3. Online Communications Upgrade • Why are we starting with online communications? • Sharing our information. • Moving forward with the right foundation and infrastructure in place.

4. What would MK do?

5. Project Scope • Redesigning the website for our customers. • Developing an Intranet for our employees. • Developing an Extranet for our partners and external stakeholders. • Positioning BC Transit for the future.

6. The Customer Experience • We should always be working to improve our customer experience. • The best source for accessible BC Transit info should be BC Transit. • Over time we should be able to improve our customer experience to continually engage and provide our customers with what they need from our online presence.

7. Looking Forward • Focus on the customer and stakeholders – no matter how technical things might get we will not lose sight of our audience. • Increased openness and transparency.

8. BC Transit … so far…

9. First Task: Sign Up!! http://bct-participate.yellowpencil.com:7777/webcenter/spaces/BCTParticipate/ or… http://goo.gl/vTwws

10. Oracle and Yellow Pencil +

11. WebCenter Sites

12. WebCenter Sites

13. WebCenter Sites

14. WebCenter Sites

15. WebCenter Portal and Social

16. WebCenter Portal and Social

17. WebCenter Portal and Social

18. WebCenter Content

19. Capabilities

20. Yellow Pencil Process Today

21. Responsive Web Design

22. Audit our Content

23. How do we fix content?

24. Analyze our Audience

25. Audit similar organizations

26. Recommendations We looked at: Visit London, Washington Metro Transit Authority, Bay Area Rapid Transit • Organize content by user task • Provide open data • Be concise • Plan for the small screen • Give help

27. Recommendations

28. Recommendations

29. Recommendations

30. Recommendations

31. Highly Usable Tools • We are planning to deploy an extremely usable, location-aware, responsive platform powered by tools and templates that real people can use to update content. • We are planning to deploy pilot projects for social, collaborative, online tools for staff Intranet and stakeholder Extranet. We want to learn what will make your work easier.

32. Highly Usable Tools

33. Highly Usable Tools

34. Next Steps Fall 2014 June September

35. Questions? Paul and Maureen