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Chapter 5 Property Management System Interfaces

Chapter 5 Property Management System Interfaces. Managing Technology in the Hospitality Industry Fourth Edition (469T or 469). Competencies for Property Management System Interfaces.

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Chapter 5 Property Management System Interfaces

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  1. Chapter 5Property Management System Interfaces Managing Technology in the Hospitality Industry Fourth Edition (469T or 469)

  2. Competencies for Property Management System Interfaces • Describe the features and benefits of interfacing a point-of-sale system with a hotel property management system. • Identify issues that managers should assess when interfacing a point-of-sale system with a hotel property management system. • Describe the features and functions of a telephone call accounting system. (continued)

  3. Competencies for Property Management System Interfaces (continued) • Distinguish between hard-wired and micro-fitted electronic locking systems. • Identify the features and functions of an energy management system. • Identify automated services that hotels provide for guests and describe guest-operated devices that may interface with a hotel property management system.

  4. Common POS Terminal Locations ·  Restaurants ·  Bar and lounge areas ·  Room service stations ·  Concession areas ·  Gift shops ·  Pool and spa areas ·  Pro shops

  5. POS to PMS Data Transfer Issues File format requirements for data transfer Downtime during PMS system update routine Type of data transmitted ·  Guest check totals or itemized amounts ·  Special meal plans and/or promotions ·  Taxes ·  Tips ·  Transmit as data collected or batched and sent (continued)

  6. POS to PMS Data Transfer Issues (continued) Data storage ·  Storage in PMS files or in POS files ·  Length of time data stored Contingency plans for interface failure

  7. CAS Features · Automatic identification of outward dialing (AIOD) · Automatic route selection (ARDS) · Least-cost routing (LCR) · Call rating program (CRP) · HOBIC system interface

  8. CAS Functions ·  Call placement ·  Call distribution ·  Call routing ·  Call rating ·  Call record

  9. CAS/PMS Interface Advantages · Enhanced services and guest satisfaction · Improved communications networking · Improved call pricing methods · Minimized telephone traffic expenses · Automatic charge posting to guest folios · Automatic call detail records · Detailed daily reports of telephone transactions

  10. Electronic Locking Systems Hard-wired locking systems ·Centralized master code console ·Controlled doors cabled to master console Micro-fitted locking systems ·Locks configured as individual stand-alone units ·Each door has a microprocessor ·Terminal at front desk encodes keycards ·System relies on predetermined sequence of codes

  11. EMS Controls ·  Demand control ·  Duty cycling ·  Room occupancy sensors

  12. Auxiliary Guest Services ·  Automated wake-up calls ·  Message-waiting systems ·  Voice messaging systems ·  Voice mailboxes

  13. Guest-Operated Devices Self-check-in/self-check-out systems In-room entertainment systems ·On-screen controls (DVD/CD functionality) ·CD library ·Digital music channels ·Music video library ·Video games In-room vending systems Guest information services

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