Property Management System

1. Property Management System Finance Div A Roll Nos. Names 3 Tashween Ahluwalia 4 Scarlette Almeida 5 Mihir Bhammar 9 Sumitra Cardoz 10 Anshul Chadha 50 Sandip Saha 53 Mita Shah

2. Project Outline • Background • What Is PMS? • Selection and Support • PMS FIDELIO - Its various features • Organizational Knowledge Management • Human Resources & Training • Competitive Analysis • Migration Issues • Recommendations

3. Background Traditionally approach for computer systems: Problematic, expensive, difficult to use, ill-adapted to hospitality operations and unreliable. Despite this, the use of IT in the hotel industry has increased dramatically, and today almost every department has its own system, such as: • Property management systems (PMS), • Yield management systems and The hotel industry is becoming increasingly high-tech, with electronic innovations from handheld computers to wireless communications now commonplace.

4. What Is PMS? Property management systems is a software application that is designed and can be implemented to meet the varied requirements of any size hotel or a hotel group. Guest information, night audits, inventory control, profit management and report generation are facts of hotel property management

5. Selection Criterion - Readiness While purchasing a PMS for the hotel ensure that there will be no: • Unnecessary disruption or • Downtime to running your business. • A good installation should not have an impact on your operation or your guests.

6. Selection & Support - Flexibility • The application should be configurable to each property's specific requirement • Can be configured to operate either as a single-property or in a multi-property configuration • Whereby all properties within a group share a single database. • For the smaller properties or independent hoteliers offering • Limited services, scaled down Xpress versions of the full PMS should be available. • Properties should be able to choose the relevant features they want from a menu of product options.

7. Selection Criterion -Interfaces An important factor when evaluating a solution which will work with your currently deployed systems is : Whether the PMS solution provider includes interfaces to third-party hospitality systems including • Yield management • Telephone • Wake up call systems • TV and video entertainment • Door locking, • Internet • Activities scheduling • Mini-bar.

8. Selection Criterion - Others Other PMS Selection Considerations • Vendor Claims • Installation Plans • Training • Backup Power Sources • Maintenance • System Requirements • Change Management Needs

9. PMS - FIDELIO • It provides all of the tools that hotel staff need to do their day-to-day jobs - such as : • Profile Handling • Managing room inventory • Handling reservations • Assigning rooms • Checking guests in • Accommodating in-house guest needs • Checking guest out • Handling all billing and accounting requirements • Reporting and marketing.

10. 'Profile' handling Complete demographic records for guests business accounts, contacts, groups, agents, and sources is also a part of it. Profiles includes the following • Addresses • Phone numbers • Membership enrolments • Stay and Revenue details • Guest Preferences • Any additional data that make reservations handling and other activities faster and more accurate.

13. Managing room inventory • 'Rooms Management' has all facets of room supervision including. • Availability • Housekeeping • Maintenance • Facility management.

15. Handling reservations

16. Handling reservations

17. Handling reservations

18. Assigning rooms

19. Checking guests in 'Front Desk' features such as: • Dash Boards. • These should be able to handle individual guests, groups, and walk-ins, • Include features for room blocking, • Room availability • Upgrade or Up sell options • Guest History

20. Accommodating in-house guest needs In-house guests should be served with easy to use 'Front Desk' features such as • Managing guest messages • Wake-up calls • Guest locaters • Creating and following up on inter-department advisories, or traces • Quick reference to individual guest preferences

21. Accommodating in-house guest needs

22. Checking guest out A few of the many activities that are handled by the cashiering module for guest check out are: • Posting guest charges • Making posting adjustments • Managing advance deposits • Settlements • Folio printing and • Checkout • Cashiering can accommodate multiple payment methods per folio and credit card settlements including integration with Chip and Pin devices

23. Checking guest out

24. Posting & Making posting adjustments

25. Handling all accounting requirements • In multi-property environments like ours, it is possible to cross - post guest charges from any property to any other property in the hotel complex. • PMS also has integrated features for the calculating, processing, and following up on travel agent and other types of commission payments. • 'Accounts Receivable' feature is fully integrated with the PMS and include direct billing, invoicing, account aging, bill payments, reminders, statement generation and account research. • Revenue transfers, market statistics transfers, daily statistics transfers, and city ledger transfers can be easily made from PMS to a back office system via an interface with a use of a comprehensive solution.

26. Handling all accounting requirements • It also supports multi-currency features to meet the requirements of global operations. • Rates and revenues can be dynamically converted from the local currency to any other currency. • The user interface can also change to the language of the user based on their sign on password

27. Reporting and marketing PMS solution also offers standard reporting. • Reports can be customised for each hotel • Able to create new reports as needed using built-in report writers • Advanced ,but easy to use reporting tools. • Caters to various needs of individual sections of the property. • Fast, accurate & Easy to interpret results with the help of % , graphical display etc.

28. Reporting and marketing.

29. . Reporting and marketing

30. Organizational Knowledge Management • There is a separate knowledge management body CRS (central reservation system) • It manages the individual hotel Information centrally. • They check for completeness of profiles. • Merge Duplicate Profiles • Acts as a bridge between the individual properties for profile sharing • Provides the SBU’s with the individual performance in comparison with rest of the members.

31. Human Recourses & Training • Each new recruitment needs a extensive training on FIDELIO training module which last’s for almost 10-15 days. • To manage the cost the company generally recruits experienced professionals. • Refresher programs & Assessments at regular intervals.

32. Competitive Analysis - Fidelio • Companies consolidates data on a chain-wide basis to gain further details about operations. • CRS system integrates property-level PMSs into a chain-wide database • Improves performance by providing the company with an accurate picture of how it is performing – Not only with what the individual units are doing.

33. Competitive Analysis - Fidelio • Every transaction that happens anywhere in the company is immediately reflected in the centralised system, allowing managers to quickly adapt to changing market conditions. • Its responsiveness, coupled with the accuracy of its yield mgmt. indicators, which gives a powerful competitive advantage to user hotels over other hotel companies.

34. Change & Its Impact • Though there are many benefits of change but that is difficult to achieve in practice • Because each system uses a different technical standard. • To overcome this barrier, interfaces have been developed by PMS vendors or third-party systems integrators. • This results in expensive custom programming and delays implementation. • Interfacing problems cost the hotel industry millions of pounds each year, • Frustration involved in getting them developed. • Sometimes cost of migration is more than the new PMS

35. Ways Forward • There must be steady improvement in software • Quality and reliability from the vendors. • Hotels must be aware of the value of the systems and the data contained in them. • Leading to greater willingness to migrate to current version levels • Invest in regular staff training and budget for regular system upgrades. • There must be greater interface flexibility and inter-vendor cooperation • This may lead to the acquisition of other vendors and the migration of their individual client bases to a single product

36. Recommendations • Encourage the vendors to work together more cooperatively for the good of their common clients • Encourage more comprehensive and useful links between their systems • Help the hotels gain a better appreciation of the value of the data on their systems and so to budget funds to keep them current • Explore ways to provide systems for a monthly or transaction-based fee, so removing them from the capital-expenditure battles that handicap both new orders and upgrades. This approach isn’t for everyone, though, and the impact on vendor finances has to be considered carefully.

37. In Conclusion A good property management system (PMS) takes care of these tasks so you can do what you do best: Make informed decisions and build customer loyalty.