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Enhancing Customs Operations through ICT: The Role of Federal Customs Service of Yugoslavia

This document outlines the role of the Federal Customs Service (FCS) of Yugoslavia in managing 83 border crossing points and the critical support of information technology in customs procedures. Key issues such as bureaucratic slowdowns, poor communication, and corruption are addressed along with a comprehensive implementation strategy geared towards reforming customs operations. Emphasizing digital transformation, the FCS aims to create a proactive environment for trade through the development of new IT systems, electronic document delivery, and seamless communication between customs, agencies, and traders.

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Enhancing Customs Operations through ICT: The Role of Federal Customs Service of Yugoslavia

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Presentation Transcript

  1. Project ISCS Miloš Kostić Head of ICT dept. Federal Customs Service of Yugoslavia

  2. Role of FCS 83 border crossing points (road, railway, air, river, sea) Role of Information technology Support and impact Customs procedures Supporting compliant trade Permanent monitor of ever changing environment (technology, trade, etc.) FCS – brief history

  3. Key issues • Island phenomenon • Between Offices, Agencies, and Countries • Slow and bureaucratic procedure • Poor communication and understanding • slow reaction time • Corruption • high voltage • low voltage

  4. Implementation strategy • Realignment of Customs • Start internal and external reforms to become proactive entity in trading environment • Continuously analyze, improve existing, and define new functions, and role of Customs in society • Train Customs officers and Trade • Develop new IT system • Create functional specifications • Choose technology provider (know-how) • In-house system development • With possible partial out-sourcing

  5. ISCS – Connecting the Islands • Customs to Traders • Electronic delivery of Customs declaration and all other respective documents • Customs to Agencies • Single Electronic Window • Customs to Citizens • Open, public and available service • Customs to Customs • Cross-border communication

  6. Single Electronic Window TAX Inspectorates Customs VAT WCO EU Labs Importers F Forwardes Clearinghouse Banks Ministry ofFinance Ministry ofTransport

  7. CMR CIM AIRWAY BILL Certificates origin value quality SWIFT UCR Common Customs Data Element Model UNLK, UNTDED, and UNEDIFACT CIM CMR Certificate of origin Invoice STANDARDS

  8. ISCS – key Technologies • XML • standard for document exchange • Access through Internet • any time, any place • Web services (WSDL, UDDI and DISCO) • open access to Customs services • Digital Signature • integrity, identity and non-denial of origin • Multi-lingual • Trade and Customs Standards

  9. Summary • Customs Reform and Integration of Trade • ICT as Driving Tool • Transparency, Efficiency, and Cooperation • Miloš Kostić – kosticm@fcs.yu

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