Enterprise Survey on ICT Usage and e -Commerce in the Czech Republic

1. Enterprise Survey on ICT Usage and e-Commerce in the Czech Republic WSIS Thematic Meeting on Measuring the Information society Václav Kosina Society Development Statistics Department Czech Statistical Office

2. Historyof the EnterpriseSurvey on ICT Usage and E-Commerce in the Czech Republic • 2000 eEurope 2002 Action Plan was launched • 2001 the Czech Republic joined the eEurope+ 2003 Action Plan • 2002 Pilot survey with reference period 2001 was held • Regular survey since reference period 2002 • Results are regularly published • (http://www.czso.cz/eng/edicniplan.nsf/p/9602-04) WSIS Thematic Meeting on Measuring the Information society

3. General Information on the EnterpriseSurvey on ICT Usage andE-Commerce in the Czech Republic • Mandatory survey • Annual survey • Stand alone survey • Postal survey (E-mail back or on-line completion is also possible) • Written remainders are used • Phone calls for data checking are used WSIS Thematic Meeting on Measuring the Information society

4. Eurostat Model questionnaire for a Community Survey on ICT Usage and e-Commerce in Enterprises To enable international comparison Eurostat Model questionnaire provides us with: • setting of eEurope benchmarking indicators • sector breakdown • size class breakdown • definition and explanatory notes WSIS Thematic Meeting on Measuring the Information society

5. Modules of the Czech questionnaire • General information on ICT systems - • computers, the Internet, other networks, web site • Employees and ICT - • usage, employment and training • Electronic trading - • purchases and sales via the Internet, e-commerce via • networks other then Internet • Safety of ICT systems • Other business processes relating to electronic data • transmission WSIS Thematic Meeting on Measuring the Information society

6. Generalization of experience on reliability of qualitative Indicators Questions with low probability of year-on- year errors • easily checkable answers • easily understandable questions WSIS Thematic Meeting on Measuring the Information society Questions with high probability of year-on- year errors • questions that need explanatory notes • questions that use general terms with broad meaning

7. Share of enterprises reporting Intranet usage in the Czech republic according to the number of persons employed WSIS Thematic Meeting on Measuring the Information society

8. Definitions of Intranet and their weaknesses with respect to non-experts • An internal company communications network using Internet protocol allowing communications within an organisation.It can be understood as LAN + Internet. • An internal company communications network using the same protocol as the Internet allowing communication within an organisation. They are typically set up behind a firewall to control access to the corporate information. See previous comment. • An internal company network using Internet protocol to enable communications within an organisation.See previous comment. • An internal company communications network using the same protocol as the Internet allowing communications within an organisation.See previous comment. • An Intranet is an Internet Protocol based network that is not part of the Internet. Normally Intranets belong to businesses or administrations and permit the persons working in those organisations to share and exchange information in the same way as over the Internet but with access restricted to internal users. Intranet can utilize the Internet. • A private network which utilises the same techniques as the Internet but is accessible only by authorised users.It can be understood as LAN + Internet. • A network based on TCP/IP protocols (an Internet) belonging to an organisation, usually a corporation, accessible only by the organisation's members, employees, or others with authorisation. An intranet's Web sites look and act just like any other Web sites, but the firewall surrounding an intranet fends off unauthorised access. Intranet´s Web site is not necessary. WSIS Thematic Meeting on Measuring the Information society

9. Example of broad definition IT or IT system • All aspects of managing and processing information with computers within companies. • IT system is the broad subject concerned with all aspects of managing and processing information, especially within a large organisation or company. WSIS Thematic Meeting on Measuring the Information society

10. Small enterprises are supposed to use explanatory notes and definitions WSIS Thematic Meeting on Measuring the Information society

11. How to increase reliability of obtained information 1. Use easy understandable questions, which: • Have one narrow factual subject-matter. • Phenomenon is easy recognizable. • Description does not use adjectives with general meaning (conventional, manually written – e-commerce). • Have a respect to a non-expert. WSIS Thematic Meeting on Measuring the Information society 2. Replace an uneasy understandable question by an easy understandable question that answer is highly correlated with the answer of original one. 3. Replace an uneasy understandable question by several easy understandable questions.

12. Experiment on possible implementation Question: Did your enterprise have the following information and communication technologies? Intranet yes or not Replacement of the Intranet Web browser application (Web site,Intranet’s web site) accessible only by your persons employedyes or not E-mail communicationwithin your enterpriseusing only your private network (including VPN) yes or not E-mail communicationwithin your enterpriseusing secured protocol (SSL)yes or not WSIS Thematic Meeting on Measuring the Information society

13. Thank you for your attention WSIS Thematic Meeting on Measuring the Information society Václav Kosina E-mail: kosina@gw.czso.cz