1 / 30

Nonverbal, Listening And Speaking Skills

C H A P T E R . Nonverbal, Listening And Speaking Skills. 2. Learning Objectives. Recognize how the eyes, face, body and appearance can send nonverbal messages. Identify barriers to effective listening.

zoey
Télécharger la présentation

Nonverbal, Listening And Speaking Skills

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. C H A P T E R Nonverbal, Listening And Speaking Skills 2

  2. Learning Objectives • Recognize how the eyes, face, body and appearance can send nonverbal messages. • Identify barriers to effective listening. • Suggest techniques for becoming an active and effective listener.

  3. Learning Objectives • Analyze the audience, organize the content, and plan visual aids for a good oral presentation. • Implement techniques for delivering a successful oral report. • Plan and participate in productive and efficient business meetings.

  4. Improving Nonverbal Communication • Nonverbal Communication includes all unwritten and unspoken messages. • Your eyes, face, and body send silent messages • Make eye contact • Control your facial expression • Practise natural posture and gestures

  5. Improving Nonverbal Communication Three external elements send silent messages: • Time (punctuality and structure of) • Space (arrangement of objects in it) • Territory (privacy zones)

  6. Improving Nonverbal Communication Appearance sends silent messages • Business document physical appearance • Personal appearance of an individual

  7. Improving Your Nonverbal Skills • Establish and maintain eye contact. • Use posture to show interest. • Improve your decoding skills. • Probe for more information. • Avoid assigning nonverbal meanings out of context.

  8. Improving Your Nonverbal Skills • Associate with people from diverse cultures. • Appreciate the power of appearance. • Observe yourself on videotape. • Enlist friends and family.

  9. Listening Barriers • Physical • Psychological • Language problems • Nonverbal distractions • Thought speed • Faking attention • Grandstanding

  10. Becoming an Active Listener • Stop talking. • Control your surroundings. • Establish a receptive mind-set. • Keep an open mind. • Listen for main points. • Capitalize on lag time.

  11. Becoming an Active Listener • Listen between the lines. • Judge ideas, not appearances. • Hold your fire. • Take selective notes. • Provide feedback.

  12. Preparing an Oral Report 1. Analyze the audience. 2. Organize the content. 3. Prepare visual aids.

  13. Analyzing the Audience • How will this topic appeal to this audience? • What do I want the audience to believe? • What action do I want the audience to take? • What aspects of the topic will be most interesting to the audience?

  14. Analyzing the Audience • Which of the following will be most effective in making my point: • Statistics? • Graphic illustrations? • Demonstrations? • Case histories? • Analogies? • Cost Figures?

  15. Organizing the Content Introduction a. Gain attention and involvement of audience. b. Establish credibility as a speaker. c. Preview main points.

  16. Organizing the Content Body a. Main point • Use data to illustrate, clarify, and contrast. b. Main point • Use data to illustrate, clarify, and contrast. c. Main point • Use data to illustrate, clarify, and contrast.

  17. Organizing the Content Conclusion a. Summarize main points. b. Provide final focus. c. Encourage questions.

  18. Preparing Visual Aids Visual aids include: • Transparencies • Flip charts • Computer visuals • Handouts

  19. Delivering the Oral Report Delivery Methods • Memorized delivery • Reading delivery • Extemporaneous delivery • Impromptu delivery

  20. Tips for Delivering Oral Reports Before You Speak • Prepare thoroughly. • Rehearse repeatedly. • Time yourself. • Request a lectern. • Check the room. • Practise stress reduction.

  21. Tips for Delivering Oral Reports During Your Presentation • Begin with a pause. • Present your first sentence from memory. • Maintain eye contact. • Control your voice and vocabulary. • Put the brakes on.

  22. Tips for Delivering Oral Reports During Your Presentation • Move naturally. • Use visuals aids effectively. • Avoid digressions. • Summarize your main points.

  23. Tips for Delivering Oral Reports After Your Presentation • Distribute handouts. • Encourage questions. • Repeat questions. • Answer questions directly. • Keep control. • End gracefully.

  24. Common Speech Blunders • Not repeating main points enough. • Not answering “What’s in it for me?” • Not stressing your main point. • Neglecting to practise and time your delivery aloud. • Not checking visual aids for readability. • Answering hypothetical questions. • Allowing distractions before speaking.

  25. Developing Successful Meetings and Conferences Sales Meeting

  26. Planning Meetings • Consider whether a meeting is really necessary. • Decide on goal or objective. • Prepare and send agenda.

  27. Conducting Meetings • Start on time. • Begin with 3- to 5-minute introduction that includes: • The goal and length of the meeting. • Background of the problem. • Possible solutions and constraints. • Tentative agenda. • Procedures to be followed.

  28. Conducting Meetings • Assign a note taker. • Keep discussion on target. • Summarize discussion. • Ask for consensus. • End on time.

  29. Participating in Meetings • Come prepared. • Arrive on time. • Help keep discussion on target. • Participate actively. • End on time.

More Related