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COMMUNICATING

Effective communication is crucial in the workplace, requiring both technical and interpersonal skills. This guide highlights the importance of shared meaning in communication, which involves dynamic interactions between senders and receivers. It emphasizes the significant role of non-verbal cues, accounting for up to 93% of message impact. With insights on perception biases and active listening techniques, this resource aims to enhance your understanding of communication models. By fostering clear and meaningful exchanges, employees can navigate diverse workplace interactions successfully.

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COMMUNICATING

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  1. COMMUNICATING

  2. ALL EMPLOYEES REQUIRE TECHNICAL AND INTERPERSONAL SKILLS

  3. INTERPERSONAL SKILL • Motivation to Contribute • Knowledge of Skills • Ability to Put into Practice

  4. COMMUNICATION DEFINED • Sender and Receiver: People • Dynamic, On-going, Transactional Process • Effective Communication is Shared Meaning

  5. COMMUNICATION Accomplished Through Sending and Receiving Messages • Context • Rules • Channels • Noise • Receivers and Senders

  6. Transmit message • Context • Rules • Channels • Noise • Receivers and Senders decode encode encode decode Transmit feedback

  7. COMMUNICATION MODEL: SENDER

  8. PERCEPTIONS FORMED We form perceptions about ourselves and others that affect our sending and receiving communications • Expectations • Snap Judgments • Stereotyping

  9. COMMUNICATION IMPACT A study showed that Total Impact = .07 verbal + .38 vocal + .55 facial Most researches agree that about 90% of a message’s impact is non-verbal

  10. POP QUIZ Effective communication occurs when: • There is shared meaning • Emotional and message content are consistent • People see and respond to advertisements • A person talks and another listens

  11. POP QUIZ Effective communication occurs when: • There is shared meaning

  12. Researchers generally agree that verbal--the words that are spoken—communication accounts for about _____ % of the communication. • 80 • 50 • 30 • Less than 10

  13. Researchers generally agree that verbal--the words that are spoken—communication accounts for about _____ % of the communication. d. Less than 10 Non-verbal communication can account for 93% of the communication

  14. NON-VERBAL COMMUNICATION • Body Language • Eye and Facial • Clothing • Color • Time

  15. NON-VERBAL CONTINUED • Spatial • Touch • Silence • Smell • Location

  16. NON-VERBAL COMMUNICATION • When the content and non-verbal seem to be contradictory, people will “believe” the non-verbals.

  17. COMMUNICATION MODEL: RECIEVER

  18. LISTENING Listening is making sense out of what you hear. • Passive/Recreational Listening • Understanding • Evaluation • Listening to be Helpful • Active Listening: High Receive

  19. PERCEPTION Is a process of… • Selection • Organization • Interpretation …of stimuli.

  20. PERCEPTIONS “If perceptions were reality we wouldn’t need science”

  21. PERCEPTUAL BIASES • Actor-Observer • Reconstructing History • Lake Woebegone Effect

  22. EXAMPLES OF PERCEPTUAL BIASES • Actor/Observer • Reconstructing History • Lake Woebegone – We judge ourselves as above average in all areas

  23. POP QUIZ ____________ is (are) a perceptual bias. a. Lake Woebegone b. Prejudice c. Gender d. Denial

  24. POP QUIZ ____________ is (are) a perceptual bias. a. Lake Woebegone

  25. ATTITUDES AND VALUES • We Have Attitudes About Almost Everything • Attitudes Frame Stimuli and We Automatically Evaluate • Attitudes Influence Perception and Thoughts

  26. Attitudes-Thought-Perceptions Attitudes Thought Perceptions

  27. COMMUNICATION PARADOX • It is Impossible Not To Communicate • i.e. Not Communicating, Communicates: Have Shared Meaning

  28. RECAP • Shared Meaning Between Receiver and Sender: What is said must be what is heard. • Most Communication is Non-Verbal • Numerous Factors Effect How we Communicate: Send and Receive Messages

  29. COMMUNICATION OCCURS WITH SHARED MEANING

  30. COMMUNICATION GOAL--UNDERSTANDING In the Context of Our Mutual Interest, Understand How Others View the World • Values, Attitudes, Interests, etc. • Understanding is unconditionally constructive …even if we aren’t understood

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