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Streamlined Off-Campus Interlibrary Loan System for ANU Patrons

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The new ISO ILL compliant interlibrary loan (ILL) system enhances the patron experience for ANU staff and students living more than 60 kilometers from campus or those with special needs. It consolidates requests into a single interface, reducing manual processing by staff and mediating most requests automatically. Users can track their requests from submission to return status, with clear indicators for pending, shipped, and overdue items. The system, while efficient, acknowledges some work-arounds are still required, enhancing overall usability for library patrons.

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Streamlined Off-Campus Interlibrary Loan System for ANU Patrons

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  1. Document Supply Services OCLC VDX – Patron Interface/ Webadmin Off-Campus Services

  2. OCLC VDX • New Interlibrary loan system – ISO ILL compliant • Only one interface for DSS staff • Benefits • Most requests mediated by the system • Reduced processing by staff • Not perfect – still a few work-arounds

  3. Patron InterfaceSearch and Request

  4. Phrase search + author

  5. Search Results - Request

  6. Request form

  7. Payment/Rush information + Library holdings

  8. Request complete

  9. My DSS Requests

  10. Tracking • New: The ILL requesting process has not yet started. • Pending : The ILL process has started but your request is still pending. • Shipped : The ILL supplier has sent the item. • Received : The item has been received at your requesting library. • Overdue : Your request is overdue at the supplying library. • Returned : The item has been sent back to the supplying library.

  11. Millennium Circulation

  12. Circulation Record

  13. My Library Record

  14. Webadmin – staff interface

  15. DSS Tasks Actions • Lending(Supplying – requests from external libraries) • Shipping (ANU resources to be sent to external libraries) • Checking In (ANU resources returned from external libraries) • Borrowing(Requesting – requests from ANU patrons) • Returning (Other library’s resources being returned by ANU patrons – need to be posted back)

  16. Off-Campus Service Off-Campus Service provides access to the library collections for eligible ANU staff and students who… • Live more than 60 kilometres from the ANU • Are registered with the Disability Services Centre, regardless of your house address • Are a current staff member who is recommended by the Diversity & Inclusion Unit, regardless of your house address

  17. Off-Campus - Registration • Students • Not on Millennium - Organise proof of enrolment - this can be your student card or a printout of your enrolment details from ISIS. • Enrolled - contact OCS Staff – check contact details add a OCS note to Millennium. • Staff • Contact OCS Staff

  18. Off-Campus - help • OCS will assist with queries • Forms • Follow ups • Trove – free search service • Reciprocal Borrowing • University Libraries of Australia and New Zealand (ULANZ)

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