DETR- Rehabilitation Division SFY 2006 Satisfaction Survey

1. DETR-Rehabilitation Division SFY 2006 Satisfaction Survey BY: Pamela Gallion University of Nevada, Las Vegas

2. SFY 06 Consumer Assessment Results • Methodology • Conducted via telephone 1,795 eligible cases supplied by DETR/Rehab Division • Three attempts were made to each number • 280 interviews completed

3. Consumer Assessment Results • Overall satisfaction with State of Nevada Vocational Rehabilitation (VR) Service Program

4. Consumer Assessment Results • Choices you had for a job goal

5. Consumer Assessment Results • Rate choices you had in service providers

6. Consumer Assessment Results • Program and Counselor Rating

7. Service Ratings

8. Job Ratings • 39% (109 of 280 interviewed) obtained a job while in VR

9. Demographics • Age • Mean – 46 years of age • Median – 47 • Mode – 57 • Gender • Female – 50% • Male – 50%

10. SFY 06 Transition Students Survey Results • Methodology • Conducted via telephone • 120 eligible names provided by the Rehabilitation Division • Five attempts made to call each number • 68 completed interviews

11. Educational Opportunities • 63% of students (43 of 68) indicated that they received one or more “educational opportunities.”

12. Employment Status • 40% (27 of 68) currently employed • 79% are satisfied with current job. • Helped find current job: • Vocational Rehabilitation/school counselor – 19% • Found job myself – 37% • Family/friend – 33% • Other – 11%

13. Current Job • Income: • Low income = $5.65 per hr. • High income = $11.30 per hr. • Mean income = $8.17 per hr. • Median income = $8.12 per hr. • Bi-modal = $7.00 per hr. and $10.00 per hr.

14. Benefits Received

15. Reasons for Unemployment (60%)

16. Misc. Information • Graduation • 25% standard diploma • 57% adjusted diploma • 12% left high school • 4% no response • 88% would recommend transition services to another needing them

17. Where Learned About Transition Services

18. Demographics • Geographic location • 67% - Southern Nevada • 13% - Reno /Carson City / Sparks • 20% Rural Nevada • Gender • 65% - Male • 35% - Female

19. SFY 06 Employer Survey Results • Conducted via telephone – random list of Nevada businesses • Five attempts were made to each number • 293 interviews completed, five partial interviews • Area • 58% from Southern Nevada/Las Vegas • 28% from Reno/Sparks • 14% from other communities

20. Concerns about hiring persons with disabilities Largest # of employers did not have any concerns . . .

21. About the Employers • Employers had: • Mean – 38 total employees • Median – 12 total employees • 3,498 job openings in the past year • Mean – 12 available jobs • Median – 4 available jobs • Employed persons with disabilities past two years • 22% gave a yes response • 66% were not aware • 12% did not know

22. Federal Contractor with Affirmative Action Requirement

23. Reason For Not Hiring Those With Disabilities • None applied – 66% • Physical requirements of the job 18% • Special job skill requirements – 9% • Other – 7% • Other included seasonal employers, family businesses, and those that only hire “walk ins.”

24. Awareness of Vocational Rehab Counselors • Respondents who did not hire persons with disabilities with the past two years were asked if they were aware that they could ask a counselor to visit their work place to determine work site needs. • 59% were not aware • 28% were aware • 13% did not know

25. Experience with BVR/BSBVI • Did you call BVR or BSBVI for a qualified candidate? • Asked of those the 63 employers that had hired persons with disabilities in the past 2 years • Only two employers from this random sample called BVR or BSBVI

26. Experience with BVR/BSBVI • Why didn’t you call?