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CREATING

&. SUSTAINING. A SERVICE CULTURE. DECEMBER 13-18, 2008. ORLANDO, FLORIDA. CREATING. presented by. YOUR 2009 D-TEAM. Craig Aman (PMBA 62) Ashley Kersey (MBA 2010) Mike Martin (PMBA 63) Sean Mathews (MBA 2010) Greg Schiller (MBA 2010) Jenny Darley, Advisor.

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CREATING

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  1. & SUSTAINING A SERVICE CULTURE DECEMBER 13-18, 2008 ORLANDO, FLORIDA CREATING presented by

  2. YOUR 2009 D-TEAM • Craig Aman (PMBA 62) • Ashley Kersey (MBA 2010) • Mike Martin (PMBA 63) • Sean Mathews (MBA 2010) • Greg Schiller (MBA 2010) • Jenny Darley, Advisor

  3. DISNEY PROGRAM SCHEDULE • Sunday, December 13 • Kick Off Event at Epcot • Monday, December 14 • Observation in Parks: The Foundation • Tuesday - Thursday, December 15-17 • Disney Institute Classroom Experience • Thursday evening – Friday, December 17-18 • Universal Studios: The Competition Behind the Scenes

  4. THE DISNEY EXPERIENCE • Disney Institute Program Concepts • Aligning a Service Culture • Communicating a Service Culture • Creating a Service Culture • Leading a Service Culture • Establishing a Service Culture • Managing a Service Culture • Marketing & Competing through a Service Culture

  5. THE UNIVERSAL EXPERIENCE

  6. HOTELS • Disney’s Grand Floridian Resort & Spa • 2 students per room • Single room supplement $550 • Portofino • 2 students per room • Single room supplement $125

  7. PROGRAM COSTS • Disney Institute Program $2,350 • Includes Program, Hotel & Some Meals • Universal Program $275 • Includes Program, Hotel, Dinner, Park Admission • Flight DFW – MCO (approx) $250 • Disney Park Admission (2 day hopper) $200 • Miscellaneous Meals $200 • TOTAL $3,275 • Less Scholarship from Mr. Cox ($1,850) • OUT OF POCKET $1,425

  8. PROGRAM DETAILS • Immediately following Mod B final exams • Disney Institute • December 13-17, 2009 • Universal Studios • December 17-18, 2009 • 40 available positions • Up to 32 $1850 scholarships provided by Mr. Cox • 1 $1850 scholarship provided by Charles Elhers

  9. APPLICATION REQUIREMENTS • Minimum of 10 BLC seminars by 11/12/09 to qualify for scholarship and attend program • Must be a current MBA, PMBA, MAMBA, MSM or MSiE student to apply • Only MBA, MAMBA, and PMBA students qualify for scholarship • Two Essays and Interview • Minimum GPA of 3.20 at Fall Mod A for scholarship (3.00 for self funding) • Applications due Friday, September 11 at 5:00 p.m.

  10. QUESTIONS

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