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Conflict Styles and Difficult Conversations

Conflict Styles and Difficult Conversations. Academy for Faculty Advancement. 4 November 2013. Learning Objectives. 1. Introduce the idea of conflict styles 2. Introduce the idea of preparing for difficult conversations. Understanding Your Conflict Style.

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Conflict Styles and Difficult Conversations

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  1. Conflict Styles and Difficult Conversations Academy for Faculty Advancement 4 November 2013

  2. Learning Objectives 1. Introduce the idea of conflict styles 2. Introduce the idea of preparing for difficult conversations

  3. Understanding Your Conflict Style

  4. The Five Conflict Styles • Competing • Collaborating • Compromising • Accommodating • Avoiding Thomas-Kilmann Conflict Mode Instrument

  5. Preparing for a Difficult Conversation • Center. Get control of me • Identify my desired outcome • Start from the “third story” • Approach it from a “stance of curiosity”

  6. Preparing Your Difficult Conversation

  7. A Few Good Resources

  8. Francine Montemurro, Boston University Ombuds fmonte@bu.edu www.bu.edu/ombuds

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