Robust Partner relationship management
Effective management of channel partners plays a key role in ensuring the success of a manufacturing company. Find out how we helped a renowned HVAC equipment manufacturer harness Salesforce to streamline its Partner Relationship Management (PRM) system.<br>
Robust Partner relationship management
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Presentation Transcript
Case Study Robust Partner Relationship Management Solution For a HVAC Giant With a Revenue of More Than 20 Billion USD ABOUT The client is a leading provider of HVAC solutions, headquartered in Minneapolis, MN, with its business operations spread across 150 countries. PROJECT OVERVIEW The client wanted us to develop a robust partner relationship management solution to replace their 20-year old legacy system. They wanted the solution to meet their current business needs and those of their channel partners. Manufacturing Industry Implementation Service Partner Community Product CHALLENGES Frequent data maintenance problems System updates took time and disrupted business Data entry was slow and cumbersome Inefficiencies across business processes Limited ability to maintain relationships with channel partners HOW SOLUNUS RESOLVED THE CLIENT'S CHALLENGES As part of our solution, we implemented Salesforce Partner Community, a powerful partner relationship management product. Our solution also included: Development of a centralized data management model to meet current business needs Setting up a robust system to connect with partners using Salesforce Partner Community Integration of Salesforce with the legacy system using Dell Boomi to facilitate data transfers Creation of a data security framework that allows access only to the required information info@solunus.com + 1 214-200-4800 www.solunus.com
BUSINESS IMPACT 80% 25% 35% Reduction in Data Handling Time Increase in Partner Satisfaction Levels Growth in Sales Through Channel Partners LOOKING LOOKING FOR FOR THE THE PERFECT PERFECT SOLUTION SOLUTION TO TO MANAGE MANAGE PARTNER PARTNER SALES? SALES? Our Experts Create a Robust Solution to Seamlessly Coordinate with Channel Partners and Maximize Sales Get in Touch ABOUT SOLUNUS Solunus is a dedicated Salesforce partner organization, headquartered in Dallas, Texas. Our unrelenting focus on comprehending the unique needs of our clients coupled with our unrivaled expertise of the Salesforce platform enable us to deliver the perfect solutions that create the best value. WHAT TO EXPECT BY PARTNERING WITH SOLUNUS? 70% 90% 60% Increase in Work Order Processing Efficiencies Customer Complaints Are Resolved on the First Contact Reduction in Manual Processing of Tasks 47% 3600 View of Operational and Sales Data Improvement in Productivity of Service Reps info@solunus.com + 1 214-200-4800 www.solunus.com
