Employee Assistance Program

1. Employee Assistance Program

2. Welcome to your Employee Assistance Program (EAP) Online Orientation Feel free to write down any questions as they come up, and call us after the presentation. Contact information is provided for you at the end of this orientation.

3. agenda • The EAP: What is it? • Benefits and services provided • Examples of ways the EAP can help

4. what is the employee assistance program? A resource outside the work environment available to employees and their benefit eligible family members to utilize whenever they are experiencing personal problems or need a resource. Wellspring partners with your company to provide resources that support productivity and healthy living. The EAP benefit will include: - Information and resources thru a telephone or web consult - Face to face meeting with a counselor - Telephonic counseling (for specific issues only) - Website interaction

5. what is the employee assistance program? confidential The hallmark of an EAP is that it is confidential. Wellspring will not and does not release any information back to the company regarding an individual unless Wellspring has their expressed written permission.

6. what is the employee assistance program? provided by your company without cost to you This is also a benefit that is paid for by Microsoft so it is of real savings to you to access professional services with no out of pocket expenses.

7. why do people call? Family/Relationship Concerns most frequent requests for assistance involve family or relationship concerns couples, parents & pre-marital Emotional and Behavioral Problems depression, anxiety, anger management Compulsive Behaviors food, sex, gambling, internet

8. why do people call? Work Stress affecting health, family, concentration Control Issues Intimidation, explosive anger, domestic violence

9. here are some examples • A couple who wants to improve their communication in the relationship • A parent who wants information on how to deal with a teenager who is depressed • An individual who gets anxious in social situations • An individual who needs some help in communicating with a co-worker • An individual struggling with a gambling problem • Information on substance abuse treatment

10. the assessment process An individual can call the toll free phone line 24/7 to speak with a Wellspring professional or send an online request. The service begins when the individual contacts Wellspring via the toll free line, or sends an online request for services via www.microsoftcares.com. Online requests are responded to by a triage therapist by phone within the day it was sent or the next business day if sent during the evening or weekend. The toll free line is always answered live. A caller has always the option to leave a message should they encounter any delay. A call back will be made to them within an hour.

11. the assessment process The individual will either be given information on the phone or an appointment with an assessment provider • The individual will be asked to briefly describe what problem or resource they need help with and then will either be assisted with: • a resource • transferred to a specialist • Eldercare • Childcare Specialist or • Daily Living • helped with scheduling an appointment.

12. the assessment process The individual calls the provider to schedule an appointment If the individual wants to be seen face to face, then the triage therapist asks for best times and days they can schedule and facilitates the appointment. Telephonic counseling is also available if the triage therapist determines that it is appropriate. Typically, telephonic counseling is restricted to certain types of issues such as stress, anxiety and work related issues. The triage therapist contacts the assessment provider and informs them that an individual or couple is being referred. The individual or the provider will make the first contact based on preferences stated in the initial intake call.

13. the assessment process assessment completed • After the assessment, the provider: • May have helped the individual resolve the presenting problem • May recommend ongoing care • The individual has the option of continuing with that provider though they are always given the option of another referral. • Coverage for ongoing care is coordinated with the employees insurance. Please advise of your insurance carrier during your initial call to EAP.

14. provider network standards Wellspring’s assessment providers are required to meet these standards • ALL COUNSELORS MUST HAVE: • Masters or Doctorate degree and be licensed or certified to practice • Minimum of five years in practice • Professional office location • Maintain membership in professional organization and complete ongoing education each year • Must maintain malpractice insurance • Demonstrate knowledge of community resources

15. What are work-life benefits? • Work-Life Services are… • Confidential • Available around-the-clock every day of the year • Accessible by • - toll-free telephone: [ 800-553-7798] • - on-line: (childcare, eldercare & daily living) • Work-Life Services include • Consultation with a Work-Life professional • Referral to local providers and national services • Comprehensive resource library of materials • Easy-to-use website Balancing the competing demands of work and family life can be a very difficult and frustrating task. Your employer understands this and has added a new benefit that provides a little extra support to manage life’s frequent challenges.

16. what are work-life benefits? • Consultation • Access to Work-Life experts for advice and referral - by Telephone • - by LiveConnectsm - web-based instant messaging - by Assisted Search - web-based intake • Available in English and Spanish • Referrals • Confirmed and matched to your unique needs. Each provider is called to confirm services and vacancies • Detailed information on services offered and fees • Delivered, on average, within 12 business hours - 6 business hours for emergency requests • Delivered by email, fax, mail - your choice Our Work-Life Consultants are experts in their field. Each has received specialized training to provide you with the best and most knowledgeable service available. Consultants are available 24/7 to help you find the resources and services you need for: Child Care Adoption Education Wellness Elder Care Daily Living

17. what resources are available? A large collection of useful and authoritative resources to support your request: • Provider Profiles • Tip Sheets • Check Lists • Handbooks • Interactive CDs • Spanish Language Materials and much more

18. what is the on-line service? • The on-line service includes: • 5,000+ content records • 350 interpersonal andworkplace topics • Shortcuts to your favorite features • Self-search locators for: child and elder care; public and private schools; adoption; volunteer opportunities • Interactive wellness assessments • Streaming audio and video • Self assessments and personal plans • 92 interactive on-line training courses • Monthly topical Webinars • Access to Work-Life Consultants • Quarterly Newsletter, “The Source” and much more!

19. what kinds of questions can I ask? There’s no such thing as a bad question. Your Work-Life service is designed to support all aspects of your life: “My day care provider is moving and I need to find another provider before the end of the week.” “My father is having a hard time staying at home alone. How do I determine what type of resources are best for him? Can you help me find the resources?” “My wife has taken a new job and we will be moving. I need information about the schools and civic organizations in the area, as well as local realtors.” “I would like to start exercising more regularly and have heard about Pilates. Can you send me information about Pilates classes in my area?” • Child Care/Parenting • Adoption • Education K-12 and Higher • Elder Care • Health & Wellness • Daily Living • Workplace Issues

20. what kinds of questions can I ask? There’s no such thing as a bad question. Your Work-Life service is designed to support all aspects of your life: “My son has recently been diagnosed with ADHD. Are there any parent support groups I can join?” “Our home was destroyed by the hurricane, can you provide information on shelters and food banks?” “My son is just starting to look at colleges but we don’t know where to start. Can you provide me with information on mid-sized Eastern colleges with a major in finance? Do you also have financial aid information? • Child Care/Parenting • Adoption • Education K-12 and Higher • Elder Care • Health & Wellness • Daily Living • Workplace Issues

21. Family – Child Care Finding care options for children can be a time-consuming and confusing process. Locating providers and then understanding how to assess the care offered can feel genuinely overwhelming. That’s where we come in. • Consultation and Referrals for: • Child Care Centers • Family Day Care Centers • Back-Up Care • Sick-Child Care • Nannies • Lactation Support • Summer Camps • Adoption • Public and Private Schools • Tutors • and much more

22. Family – Eldercare • Consultation and Referrals for: • Assisted Living Facilities • Nursing Homes • Adult Day Care Programs • Care Giver Support • Retirement Communities • Elder Hostels • Meals-On-Wheel Programs • Home Safety • Elder Driving • Geriatric Case Managers • Hospice • and much more Serving as a caregiver for an elder family member or friend is not a simple job. Most of us are unprepared for the magnitude of the responsibility and are unaware of where to turn for assistance and support. That’s where we come in.

23. Education Whether you are moving to a new community and looking for new schools for your elementary and high school age children or starting the college process with your 17 year old, the choices can be overwhelming. That’s where we come in. • Consultation and Referrals for: • Pre-schools • Public and Private Schools K-12 • Tutors • Colleges and Universities • Technical Schools • Continuing Education • Adult Education Classes • and much more

24. health and wellness New Year’s is not the only time to make a resolution to improve the health and wellness of your family and yourself. Healthful living is a year-round endeavor. But it’s not always easy to find the right programs and services to fit into a busy schedule. That’s where we come in.

25. daily living • Consultation and Referrals for: • Pet Sitters • Apartment Rentals • Relocation Support • Caterers • Consumer Information • Travel Information • Wedding Planners • Home Helpers • Plumbers and much more It’s ten in the morning and you have just found out that you need to leave town for the weekend to deal with an emergency. You were able to locate a flight and ride to the airport, but who will take care of your dog with such short notice? That’s where we come in.

26. The Savings Center is a member benefit that allows you to save time and money with great discounts redeemable online, through catalogs, and select in-store merchants. savings center “A coworker recently told me about a company benefit I hadn’t been using. Until now! The Savings Center, where she said I could log on and find discounts on things me and my family can really use. Reputable name brands, too! Now, that’s a benefit I’ll use over and over again.” • To take advantage of these discounts, go to worklife tools and click on the Savings Center in the right-hand column of the home page • Use the company code Advantage to register • The program offers a wide array of discounts from leading name-brand retailers • Save on entertainment with discount movie and event tickets • Enjoy savings of up to 25 percent

27. Employee Assistance Program We’re here for you.

28. Toll free at 1.800.553.7798 Local 1.206.654.4144 TTY 1.866.704.6355 On the web http://myMicrosoftBenefits > Health and Wellness > Microsoft CARES