What is an EAP? • Free and confidential counseling service • Help and support • For personal problems and difficult life situations • To promote employees’ well-being
Services offered by the EAP • PSYCHOLOGICAL • Depression • Anxiety • Stress, burnout • Others • SOCIAL • Family difficulties • Marital problems • Others • ADDICTION • Alcohol • Drugs • Medication
Referral services • LEGAL • Divorce • Bankruptcy • Criminality • Others • FINANCIAL • Financial planning • Tax planning • Estate planning • Others Reference services only, but these professionals offer a discount or a free initial consultation.
VoluntaryConfidentialialEasy access • The employee contacts an EAP Coordinator • He or she will take the information necessary to open the file and verify eligibility : • Employee’sname • Phone number(s) • If can or cannot leave a message The psychologist will contact the employee within 24 to 48 hours after the call. The appointment will be established on the availability of employee and professional.
Intervention process Employee Experiencing problem Toll free line 1 800 66-SANTE (1 800 667-2683) Assessment by the Coordinator Referral Addiction Psychology Social Legal Financial Problem Assessment Follow-up and care of the employee External Referral File closed or referral 3 month Follow-up 6 monthFollow-up (random)
Caracteristics of EAP • Volontary • Easy access • Confidential • Free* * To a maximum of five sessions.
Accessibilitty • Toll-free in Canada the United States : • 1 800 66-SANTE • 1 800 667-2683 • EAP Coordinator is available 24 hours/day, 365 days/year • Consultation occurs within 24 to 48 hours
Confidential • Procedures guaranteeing confidentiality and anonymity of a request for consultation are the included in the responsibilities of the EAP coordinator. • Please note that all matters regarding EAP as well as all relating documents are handled confidentially. No information on the content of the consultations is ever released to anyone, except in cases where the employee involved has given a written authorization.
The EAP is certified ISO 9001:2000 • QUALITY CONTROL • Program management • Recruitment of professionals and continuing education • Evaluation of Services Provided • Questionnaires • Information submitted in your statistical report • Telephone follow-up with the employee, when previously consented • Follow-up with the professional (management of dissatisfactions and/or complaints)
Our team • Consultation with a professional - member of their professional order or association • Mostly psychologists • Social workers • Counsellors • Male or female • English or french • Average of 10 years of experience • Specializes in brief solution focused therapy • 500 professionals in Quebec and Canada
Statistical reports on EAP utilization • Each organization identifies the statistical information that is important and the EAP gathers the data when employee calls to use the program • The statistical report cannot breech confidentiality in allowing the “stats” to identify an employee by deduction (example : each category needs a minimum of 50 employees)