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Navigating difficult conversations in the workplace is essential for fostering strong relationships and achieving successful outcomes. This guide emphasizes the importance of actively managing these discussions through assessment, planning, and participation. By understanding the influence of positive and negative substances in communication, you can create a productive environment. Explore the P.R.O.C.E.S.S framework to enhance your conversational skills and ensure good relationships, ultimately leading to better outcomes for you and your team.
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Don’t Just Have a Difficult Conversation ... Manage It!! Assess, Plan and Participate Actively Don’t Just Have a Difficult Conversation ... Manage It!! Assess, Plan and Participate Actively Managing Difficult Conversations Employee Assistance Program
SUCCESSFUL OUTCOME UNSUCCESSFUL influences P R O C E S S G O O D P O O R SUBSTANCE POS Positive Substance Good Process Positive Substance Poor Process Good Relationship Poor Relationship NEG Negative Substance Good Process Negative Substance Poor Process Good Relationship Poor Relationship influences G O O D RELATIONSHIP P O O R
SUCCESSFUL OUTCOME UNSUCCESSFUL influences P R O C E S S G O O D P O O R SUBSTANCE POS NEG 1 3 EMOTIONAL IMPACT 2 4 influences G O O D RELATIONSHIP P O O R
