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BrightStar Credit Union

BrightStar Credit Union. Contact Us: Website Tie-in with Help Desk. Presented by: David Tyus. BrightStar Facts. 275 million in assets 37,000 + members Chartered in 1946 Located in Fort Lauderdale, FL About 130 Employees. Help Desk Tie-in: Contact Us.

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BrightStar Credit Union

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  1. BrightStar Credit Union Contact Us: Website Tie-in with Help Desk Presented by: David Tyus

  2. BrightStar Facts • 275 million in assets • 37,000 + members • Chartered in 1946 • Located in Fort Lauderdale, FL • About 130 Employees

  3. Help Desk Tie-in: Contact Us • Due to an upgrade of our website, our old contact us pages stopped working. • Instead of rewriting those old scripts, we decided that an integration into StarNet (our portal) would make the most sense. • This would enable us to track member communications.

  4. Improving Collaboration • It enabled all of our call center staff to be able to respond to member communications, instead of just a few. • Additionally, all respondents could view the tickets and see if any were open or if another technician had answered the member.

  5. Benefit to us • This new process creates an incredible efficiency in serving our members. • The overall benefit really is immeasurable.

  6. Other Benefits • Build and submit resumes online. • Contact our auto advisors directly.

  7. Questions? Thank you for consideration for 2008 Best Practices!

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