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1. Customer Service 2. AFA Benefit Programs and Other Sources of Non-Dues Revenue 3. “AFA Update” – Broadcast E-Mail to Members and Non-Members. How Can We Help You? Member Services – 3 Areas of Responsibility:. “Customer” Service. 1-800-727-3337 PRESS 3 for Member Services
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1. Customer Service2. AFA Benefit Programs and Other Sources of Non-Dues Revenue3. “AFA Update” – Broadcast E-Mail to Members and Non-Members How Can We Help You? Member Services – 3 Areas of Responsibility:
“Customer” Service • 1-800-727-3337 • PRESS 3 for Member Services • “Automatic Call Distribution” phones are staffed from 8:30 to 5:00 • You will get a live person (some livelier than others) – NOT AN ANSWERING MACHINE! • Don’t know who to call for something at AFA? Call Member Services and we’ll get you what you need or get you to the correct person!
Member Services staff is cross-trained on a variety of topics. Contact us for: Membership Address or Other Record Changes Insurance Member Benefit Programs AFA Update (Broadcast E-Mail) Missed issues of the Magazine Subscriptions AEF Anything dealing with the data we keep on members (Someone’s not on your roster, call us.)
Stats and Standards: • 3,200 telephone calls per month • Average hold time – 6 seconds • 94% of calls are handled with initial call, no transfer or follow up • All phone calls must be returned by close of business that day • E-Mail email@example.com • E-Mail is increasingly popular form of contact • 1,000 e-mails per month • E-Mails must be answered that day • The system works! I urge you to take advantage of us!
Member Benefits • AFA is NOT a benefits organization … that is not our mission. • However, we need the non-dues revenue to continue our work. • We have affinity agreements to offer good deals to members. • See the website for COMPLETE information. • Summary of programs …
AFA Insurance Programs • Life and Accident Insurance are fully administered by AFA Member Services • Two Life Insurance Programs – Level Term and Decreasing Term • Up to $300,000 in cash benefits • No war clause • No limitations for active duty or for flying personnel • Accident Insurance • Up to $250,000 benefit if death is result of an accident • Up to $500 if you’re injured and need emergency care • Health Programs (administered by the Underwriter) • TRICARE & Medicare Supplements • Hospital Indemnity (pays for each day hospitalized) • CancerCare (pays benefits for diagnosis and treatment of cancer)
Other Affinity Relationships • AFA Banking Center www.afabankingcenter.com • Special high-rate checking and savings accounts • FDIC Insured • Free AFA-branded ATM/debit card with ATM fee reimbursement • Free online bill-payment • 24-hour AFA customer service • AFA/Bank One Platinum MasterCard • No Annual Fee • APR based on individual credit profile – from 8.9% -21.9% • Generous Credit Lines • Platinum Services • Car rental insurance, warranty manager, up to $1,000,000 travel accident insurance and year end summary of charges • Blue Star Benefit – reimburses interest paid on purchases while deployed
Educational Services provided by Wells Fargo • Educational Loans • Free Scholarship & College Search Tools • Free College Planner • Federal Loan assistance (Stafford and PLUS) • Car Insurance • AFA members can receive 5-10% discounts at GEICO in most states • (in addition to the military discount) • Car Rental Discounts and additional savings coupons
Resort Vacations @ $249/week • AFA members can access inventory of timeshare • resorts for $249/week regardless of size or location. • Resume Writing / Career • Critique of prepared resume or write “from scratch” • Resume professionals that can “civilianize” military careers • Online Job Bank • Dental Benefits PLUS • Dental benefits provided through GE Financial Network • NOT insurance, so no claim forms, deductibles, waiting periods, • pre-existing condition limitations, referrals, etc. • Discounts at more than 13,000 dentists and specialists nationwide
$350 off closing costs No origination fees Dedicated team for AFA members Specializing in cruises and tours. Top account with all cruise lines Provides great service & prices to members
Bank Checks • Offered through identity Check Printers • Same security as the higher-priced checks from your bank • 3 check lines – “Classics”, “Modern Classics”, and “Today’s Air Force” • Dell Computer Discounts • 5% off Dell’s public website • Additional 5% savings if purchasing 3-4 year warranty • Other Programs • AFA Membership Directory • Greeting Card Program • The Hangar – for gifts and items with the AFA logo
Website • AFA Members Only Area • Membership Directory • Permanent E-Mail • AFA Store Online • Join or Renew Membership • View or Change your Record • Insurance Information • Yellow Pages • Message Boards WILL BE COVERED IN MORE DETAIL DURING WEBSITE SESSION THROUGHOUT THE MEETING!