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ARAMARK Sports & Entertainment Facility Services Capabilities PowerPoint Presentation
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ARAMARK Sports & Entertainment Facility Services Capabilities

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ARAMARK Sports & Entertainment Facility Services Capabilities

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ARAMARK Sports & Entertainment Facility Services Capabilities

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  1. ARAMARK Sports & Entertainment Facility Services Capabilities

  2. Service and Expertise

  3. Company Depth and Breadth 1 15 19 40 60 90 100’s 180 350 700 1,000’s 1,800 2,500 70,000 120,000 250,000 3,500,000 11,000,000 30,000,000 60,000,000 70,000,000 Unlimited individual initiative needed to make a difference national and state parks countries with ARAMARK operations convention and civic centers conference centers ballparks, arenas & stadiums suppliers & business partners oil rigs, mines and other remote locations sports & entertainment facilities correctional facilities corporations K-12, colleges & universities hospitals and senior living communities public safety agencies refreshment services locations ARAMARK employees worldwide uniform & career apparel customers national and state park visitors convention & civic center visitors healthcare patients & senior living residents fans potential to positively impact someone’s life

  4. One Partner One Voice Conversion Custodial Landscaping Plant Operations-Engineering-Maintenance Needs Assessment Commissioning Energy Management Integrated Solutions Provider LEED and LEED-EB Accreditation

  5. FORTUNE—Ranked #1 10th Consecutive YearARAMARKranked among the top three in the Diversified Outsourcing category and the fourth time we have been #1 in our industry. Rated #1 in seven of the eight key criteria: Innovation Financial soundness Use of corporate assets Ability to attract and retain talent Quality of their management team Quality of the products or services offered to clients Social responsibility to the community and the environment

  6. Client Partners Safeco Field Seattle, WA Qwest Field Event Center Seattle, WA AT&T Center San Antonio, TX Reliant Center Houston, TX

  7. Client Partners Invesco Field Denver, CO Petco Park San Diego, CA Turner Field Atlanta, GA Lincoln Financial Field Philadelphia, PA

  8. ARAMARK’s Facilities Client List Qwest Field and Event Center (Seattle, WA) Safeco Field (Seattle, WA) Petco Park (San Diego, CA) Coors Field (Denver, CO) Denver Coliseum (Denver, CO) Red Rocks Amphitheater (Denver, CO) City of Denver Theater District (Denver, CO) Invesco Field (Denver, CO) AT&T Center (San Antonio, TX) Minute Maid Park (Houston, TX) Reliant Park (4 venues) (Houston, TX) City of Houston Theatre District (Houston, TX) George R. Brown Convention Center (Houston, TX) McCormick Place (Chicago, IL) Navy Pier (Chicago, IL) Paul Brown Stadium (Cincinnati, OH) Memphis International Motorsports (Memphis, TN) Fenway Park (Boston, MA) Lincoln Financial Field (Philadelphia, PA) National Aquarium in Baltimore (Baltimore, MD) Walter E. Washington Convention Center (Washington, DC) Riverbanks Zoo and Botanical Garden (Columbia, SC)

  9. International Operations

  10. Facilities Organization Chart CORPORATE Jack O’Brien President, Facilities & Convention Centers SAFETY HUMAN  RESOURCES Dave Korol Director of Facility Operations Rafael Freire Director of Facility Operations Katy Severinsen Director of Facility Operations Brian Milner Director of Facility Operations Regional Support RISK  MANAGEMENT IT TRAINING LEGAL FINANCE

  11. Training Customer Service Guest Relations Building Fan Experience Knowledge Skills Position Descriptions Equipment/Supplies Certification (CIMS) Safety Chemicals Equipment

  12. F.O.C.U.S. Training Enhance the guest experience through targeted staff training… First Impressions Operational Accuracy Courtesy that is Memorable Utilize your Expertise Speed of Service

  13. Value-Added Service Use of Technology ISIS Pro ARAMARK proprietary Computerized Maintenance Management System (CMMS) Industry leader in utilizing CMMS in custodial environment Accountability Benchmarking Preventive Maintenance scheduling (equipment and projects) Supply Chain Management Tennant – Obtaining Most Efficient Equipment ECOLAB – Low-cost, Effective “Green Seal” Cleaning Products SCA – Recycled Paper Products Waste Management

  14. Continuous Quality Improvement ARAMARK sets high standards of performance to ensure that we meet your cost and quality requirements On a consistent basis provide best-in-class service Key performance monitoring programs: Post Event Inspections and Reporting Documentation of Inspections and Follow-Up Hand Off Shift Meeting

  15. We have a deep respect for and commitment to protecting and improving the environment. We work to reduce our environmental footprint while delivering exceptional operational results. We also offer expertise and practical solutions to our clients to help them reduce their environmental impacts. Throughout our company, we develop and implement long-term environmental stewardship programs and policies. Environmental Stewardship

  16. Supply Chain We consider the environmental impacts of our purchasing practices in how we operate our business every day. We seek to purchase and use environmentally preferable products and services. We partner with our suppliers, customers, and environmental experts to understand the impacts of available products and services on the environment and communities and to identify better alternatives. Building Operations Building operations are a large consumer of natural resources and a major contributor to greenhouse gas emissions. In our own operations and in partnership with our clients, we help create and operate buildings that are increasingly environmentally friendly, energy efficient, and healthy for those who use them. Food Purchasing We understand the power and importance of food in our daily lives and interactions, and recognize that our food choices have a significant impact on our health, culture, environment, and local and global economies. We strive to offer our clients and customers fresh whole foods that are raised, grown, harvested, and produced locally and in a sustainable manner whenever possible. We partner with suppliers to increase the availability of such foods. Environmental Stewardship

  17. Energy and Water Conservation Our operations depend on safe and reliable energy and water inputs. Nearly all of the energy we consume is supplied by finite natural resources, the generation of which contributes to climate change and affects the environmental quality of the communities we serve. We advocate for and partner with our clients to bring a range of energy and water conservation programs to the places we operate. Transportation We rely on a service fleet as well as other transportation sources to deliver products and services to our many customer locations. We recognize that reducing our fuel use and emissions will have a substantial impact on the environment. We partner with our suppliers, vehicle manufacturers, clients, and governmental organizations to improve operational efficiency and explore new technologies. Waste Management The responsible management of emissions and waste are requirements to sustain and restore our natural resources and the communities in which we serve. We are committed to minimizing our environmental footprint by promoting and practicing waste reduction, reuse, and recycling in our operations and those of our clients. Environmental Stewardship

  18. Sustainability United Nations “The ability to meet the needs of the present without compromising the ability of future generations to meet their own needs.” United Nations, World Commission on Environment & Development Environmentally Sound (Renewable, Safe & Healthy) PLANET Triple Bottom Line PEOPLE PROFIT Socially Responsible (Social Justice / Responsibility) Economically Viable (Long Term Vitality)

  19. Corporate Social Responsibility Employee Advocacy Environmental Stewardship Community Involvement Health & Wellness

  20. Our Green Thread Platform At ARAMARK , we have a deep respect for and commitment to protecting and improving the environment. We work to reduce our environmental footprint while delivering exceptional operational results. We also offer expertise and practical solutions to our clients to help them reduce their environmental impacts. Throughout our corporation, we develop and implement long-term environmental stewardship programs and policies within the areas of sustainable food; responsible procurement; green buildings; energy and water conservation; transportation; and waste stream management. We call these programs and policies Green Thread as they weave throughout our business operations every day!

  21. Green Thread Pillars Green Buildings Responsible Procurement Energy & Water Conservation Transportation Waste Stream Management Sustainable Food • Policy • LEED-NC • LEED-EB / HPO • Greenhouse Gas • Climate Neutrality • Sustainable Sites • Indoor Environment • Materials & Resources • Energy Management • Policy • Reduce • Reuse • Recycle • Compost • Recover • Policy • Minimal Packaging • Recycled content • Travel Miles • Toxicity Reduction • VOC Minimization • Travel Miles • Certification • Policy • Travel Reduction • Public Transportation • Hybrids • Alternative Fuel • Maintenance • Policy • Conservation • Efficiency • Renewable • Energy Star • Procurement • Policy • Local • Fresh • Organic • Certification • Healthy

  22. Why “Green Thread”? • Renewed focus on our environment • Everything we do impacts our world • Recognition that we need to do our part • Employee healthy environment • A green “thread” in everything we do

  23. Green Buildings Strategic Alignment • Big Impact Opportunities • LEED-NC Leadership • LEED-EB 2008 (High Performance Operations) Lead • Carbon Neutrality Assessment & Strategic Planning

  24. Waste Stream Management At ARAMARK , we view the responsible management of waste as a requirement to sustain and restore our natural resources as well as the communities in which we serve. We are committed to minimizing our environmental footprint by fostering a culture that reduces, reuses and recycles waste. To support closed-loop waste management processes, our innovative practices include partnering with suppliers who share our vision, working to reduce source packaging, enabling recovery and reuse of discarded materials, and recycling waste to create raw materials for other purposes. We are always seeking new and innovative ways to minimize our environmental footprint.

  25. Qwest Recycling

  26. Qwest Recycling

  27. PETCOPark GreenTonnage RecycleReport

  28. Our Facilities Team In Action Focus on Innovative, Environmentally-Friendly Solutions to Facilities Management ‘Green Book’ – Customized Green Program SOP Focus on standardization, implementation plan, and performance-based metrics Use Innovative Products – where applicable “Green Seal” products (cleaning chemicals, soaps, etc.) Use Green Cleaning Processes and Equipment Appointed to CIC/APEX Green Meetings Council – Meeting Venue Standards Committee LEED and LEED-EB Accreditation Support Partner with the Environmental Protection Agency

  29. Seamless Management Daily Transition Meetings Leadership Communication Aligned Common Aspiration Comprehensive Understanding Post Event Cleaning Process Follow Up Inspections Programs Conversion Experience No Surprises Unified Passion

  30. Why ARAMARK? One Partner Depth of Resources Sports, Entertainment and Convention Experience Local Presence Supervision Training Recycling Continuous Improvement Communication

  31. Conclusion We are committed… … to our ENVIRONMENT in providing you with an innovative, comprehensive, and efficient “Green Program” … to our OPERATIONS TEAM in creating a clean, safe, and green-friendly working environment … to our CLIENT PARTNERSHIPS in providing them with innovative solutions and strategies to effectively meet and exceed expectations … to your CUSTOMERS in providing them with the ultimate guest experience