Slide 1:SAP Campus Management
Michael Fan
CRM Slide 2:Campus Management as an Integrated Part of ERP
Human
Resources Financial
Accounting Facilities
Management Real
Estate Sales and
Distribution Training
And Event
Management Campus
Management
Slide 3:Campus Management and the Student Life-Cycle
Slide 4:SAP Enterprise Portal
Delivered with the software
Integrated “out-of-the-box” with SAP applications
Open for integration with other applications and portals
Allows students, parents, and faculty to access “self-service” functions
Slide 5:Seemingly irrelevant “pop quiz”
What do these items have in common?
Delorean
Steam locomotive
Phone booth
Slide 6:Academic Structure
Defines the “C’s and D’s” of your institution
Colleges
Departments
Campuses
Degree Programs
Degrees
Degree Requirements
Courses
Calendars
Allows for different business rules and business processes in a single institution (with “Trickle Down”)
“Date Effective” structure allows you to plan for the future and preserve change history
Slide 7:Academic Structure (example)
Slide 8:Academic Calendar
Defines key dates and date ranges
Start and end of classes
Class registration windows and priorities
Add/drop periods
Payment due date schedules
Different calendars can be assigned to different elements of the academic structure
Slide 9:Campus Management and the Student Life-Cycle
Slide 10:Recruitment
Recruitment can be handled internally or externally
Multiple status settings available to track the progress of a recruit
Active recruitment campaigns can be managed in mySAP CRM
mySAP CRM includes Territory Management capabilities for recruiters
Recruitment data can also be transferred from a separate system
Slide 11:Admissions
Applicants can submit applications to one or more programs
Applicants can prioritize their applications
Admission fees can be automatically generated and tracked
Web-based applications are supported, with automated workflow
Slide 12:The Student File
Contains all important data on students and their university careers
Address/Contact Data
Demographic Data
External Educational History (Transcripts, Test Scores, etc.)
Student Accounting Data
Admission Applications
Program Registration Information
Academic and Financial Holds
Academic Performance
Course Registration History
Correspondence History
Majors/minors/concentrations
Financial Aid data
SEVIS data
NCAA data
Slide 13:Campus Management and the Student Life-Cycle
Slide 14:Equivalency Determination
Incorporates external transcripts and test scores
External credit/grades are transferred to internal credit/grades
Define transfer agreements with specific external institutions
Course correlation can be
One-to-one
One-to-many
Many-to-one
Many-to-many
Credits and grades can be transferred using various conversions
Credits can be transferred without grades
Can issue general purpose credit (i.e. no specific course)
Slide 15:Curriculum Management
Defines the course catalog offered by the university, along with relationships to degree programs
Defines attributes of each course offered
Course Description
Capacity
Subject (e.g. CIP code)
Academic Level
Offering Pattern (e.g. every Fall, every 2nd Spring)
Credits
Grading Scale
Cross-listing with other courses
Pre-requisites / Co-requisites (unlimited number)
Special Fees
Repeatability
Slide 16:Course Scheduling
Defines the components of a course
Lectures
Recitations
Labs
Etc.
Defines the course sections
Class times and durations (Do not have to be regular)
Special sections (e.g. Graduate students only, Honors students)
Section Capacities
Handles resource allocation
Instructors
Rooms
Special Equipment
Class schedules can be rolled forward to future sessions
Advanced scheduling can be done via third-party applications
Slide 17:Enrollment Management Through Scheduling
Challenging Higher Educations’ Non-Conception of Scheduling as a Mission-Critical Operation
Slide 18:Defining Questions
Are you out of space?
How do you know?
Is space shortage caused by “external” factors?
Could Admissions drive Enrollment Growth if your Space could Accommodate it?
How do you Measure Student Demand for Courses?
Slide 19:“Baby Boom Echo”
They are coming – more than 40 million of them!
Peak in 2009 – largest graduating class ever (3.2 million students)
Continue through 2018
Academic Space inventory has actually Declined
Crippling decline in funding
Crisis in Higher Education Throw out other crisis quotes.Throw out other crisis quotes.
Impact of Scheduling Function The Bottleneck Concept…Which Campus Can Grow? Slide 21:Capacity Management
Slide 22:What is Demand Analysis?
Detailed information about each active student (Student – Specific)
Aggregation of the Demand Analysis for each of these students (Comprehensive)
Slide 23:Demand Analysis
Historical Analysis and Trends in Enrollments (best approach for starting students and elective courses)
Program Analysis (references program progress, from degree audit, by student to project what students need)
Student Survey (on-line survey of student needs, wants and availability)
Slide 24:Historical Demand Analysis
Slide 25:Program Analysis
Freshman
Sophomore
Junior
Senior
Slide 26:Student Survey
Paying Faculty 100%
(Expenses > Revenue)
Paying 100%
for space that is 50% full
Paying 100% for HVAC
How many sections of this class are being offered? Does this class conflict with other classes that I need? Is there a
smaller classroom
available? Is there another
building that is
already in use?
Paying 100% subsidy on student tuitions
Slide 28:We think this is the crisis in higher education. Why? Rank the problems. We have talked with many schools who recognize these issues, you probably do to, or you wouldn’t be here.We think this is the crisis in higher education. Why? Rank the problems. We have talked with many schools who recognize these issues, you probably do to, or you wouldn’t be here.
Slide 29:
Tom Shaver
tshaver@astraschedule.com
888-343-1092
Questions? We can work with you to find the solutions you need.We can work with you to find the solutions you need.
Slide 30:Campus Management and the Student Life-Cycle
Slide 31:Registration
Students register for specific courses and/or course sections
Registration priority windows can be established
Contiguous
With gaps
Overlapping
Course registration incorporates business rules
Financial and Academic holds are checked
Time-conflicts are checked
Capacity rules are checked
Other rules can be attached to specific courses or sections
Conditional registration is supported
Pre-requisite not yet complete, but in progress
Financial or academic hold to be released
Web-based course shopping/registration is supported
Slide 32:Grading
Define different grading scales (e.g. A-F, P/F, 1-5)
Define grading scale conversions (e.g. A = 4.0)
Multiple Performance Indices can be defined
Overall GPA
In-Major GPA
Sessional/Term GPA
Multiple grading templates can be defined with exam grades, mid-term grades, participation grades, etc.
Grades can be manually over-ridden in the Student File (by authorized users only)
Slide 33:Degree Audit
Degree Audit functionality is fully integrated; not a bolt-on
Requirement Catalogs define what is required to fulfill each degree program
Each year and/or academic session may have a new catalog
Quantitative (e.g. total CRH) and qualitative requirements (e.g. writing test passed) are supported
Students and faculty can perform audits via the Web
Degree Audit process will automatically suggest courses to fill as-yet-unmet requirements
Audit requirements can be over-ridden by authorized users
“Stage-based” Audit is also supported
Slide 34:Progression
Determine academic progress (Freshman, Sophomore, etc.)
Determine Academic Standing (Good Standing, Probation, etc.)
Determine Financial Aid Standing (Eligible, Non-eligible, etc.)
Determine Academic Honors (e.g. Dean’s List)
Results are term-relevant and stored in the Student File
Slide 35:Campus Management and the Student Life-Cycle
Slide 36:Student Fee Calculation
Determines the charges that are posted to a student’s account
Flexible pricing procedures and rules allow for
Flat fee per session
Fee per credit/class
Fee per credit/class up to maximum
Per credit/class surcharge after a threshold is reached
Custom pricing routines
Discounts/surcharges supported
Miscellaneous fees (e.g. parking, meal plan) supported
Slide 37:Student Billing and Receivables
Charges can be split across multiple due dates, based upon the fee category (e.g. Tuition vs. Housing)
Based on percentages
Based on fixed amounts
Each due date can be further split into installment plans for specific students
Based on percentages
Based on fixed amounts
Full dunning procedures supported
Interest calculations
Service fees
Setting holds on accounts
Cash Desk functionality included for payment by CC, check, cash
Integrated with SAP’s web-based Biller Direct application
Slide 38:Financial Aid
Supports internal and external aid management
Internal aid used mostly for third-party billing
Posts credits to student account
Posts debits to sponsor account
Evaluates pre-requisites (e.g. minimum credits, minimum GPA)
External aid management provides standard interfaces for third-party Financial Aid software packages (e.g. SIGMA)
Real-time access to student information
Real-time update of student accounts
Slide 39:ProSAM by Sigma Systems
Managing and leveraging Financial Aid in conjunction with SAP’s Campus Management
Slide 40:Sigma Systems, Inc.
Producing “best of breed” financial aid solutions since the early 70’s
Staff comprised of financial aid and technology experts
Similar philosophy as SAP
Platform neutral
Comprehensive, flexible feature set
Slide 41:Business Case Behind Joint SAP/Sigma Solution
Complexity of regulations
Federal
State
Institutional
Frequency of change
Unique processing cycle
Interface with external agencies
Slide 42:SAP/Sigma Integration
Real time interface with SAP Campus Management
Admissions
Demographic
Student classification / enrollment
Student accounts receivable
“Division of labor” split appropriately between systems
Slide 43:SAP CM Responsibility
Campus identifier assignment
Enrollment calculations
GPA calculations
Class level determination
Financial aid specific academic progress
Payment application logic
Most refunding algorithms
Slide 44:Sigma Responsibility
FA eligibility determination
EFC calculation
Optimized award packaging
Enrollment management activities
Disbursement authorizations
Federal, State, and Loan interfaces
Return of Title IV Aid Calculations
Slide 45:ProSAM Design Principles
Meet the specialized processing needs of financial aid professionals
Allow users to define business rules that can be applied to volume processing as well as individual cases
Present modules and functions appropriate for each user’s responsibilities
Provide framework for student self-service
Slide 46:Selected ProSAM Modules
ISIR Management
Financial Need Analysis
Federal Verification
Document Tracking
Budgeting
Packaging
Correspondence
Disbursement Pell Grant Processing
Loan Processing
Fund Management
Applicant Summary
Audit
Archive
Aid History
Return of Title IV *
Scholarship Mgmt *
Slide 47:Brief ProSAM Demo
Andy Sprague
Slide 48:Questions?
Feel free to contact Andy Sprague: ASprague@SigmaSys.com
or
marketing@sigmasys.com
Slide 49:Student Correspondence
Correspondence automatically generated based upon different events (e.g. fee calculation, dunning steps)
Can be printed or distributed electronically in multiple formats (including PDF)
Correspondence history is maintained with each student, and can be re-printed
SAP SmartForms used to define the layout of each type of correspondence
Slide 50:Campus Management and the Student Life-Cycle
Slide 51:Graduation and Alumni
Graduation and Degree Conferment creates an ‘alumni’ status
Conferment process is defined by each institution
Conferred degrees are tracked in the Student File
Advanced alumni campaigning can be performed in mySAP CRM
Student record and alumni record are linked
Marketing campaigns (e-mail, mail, phone) are managed
Alumni relationships with high schools, employers, etc. are maintained
Slide 52:Conclusion: The SAP for HER Value Proposition
Single application to support entire University business cycle.
Scalable for large and small institutions without loss of performance.
Integrates to SAP and non-SAP technology.
Truly global solution.
SAP is a financially stable company with a solid, 30-year track-record of providing enterprise applications for Colleges and Universities
A “future-proof” application based on configurable processes and open standards that deliver flexibility.