1 / 21

Effective Listening

Effective Listening. Chapter 3. Why Listening is Important. Listen & confirm a person’s humanity, presence, & worth We spend more time listening than speaking. Listening vs. Hearing. Hearing – vibration of sound waves on our eardrums, impulses sent to the brain

Thomas
Télécharger la présentation

Effective Listening

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Effective Listening Chapter 3

  2. Why Listening is Important • Listen & confirm a person’s humanity, presence, & worth • We spend more time listening than speaking

  3. Listening vs. Hearing • Hearing – vibration of sound waves on our eardrums, impulses sent to the brain • Listening – the process of giving thoughtful attention to another person’s words & understanding what you hear

  4. Reasons We Fail to Listen • Listener interference • Differing listening styles • Speaker interference • Inability to get beyond differences

  5. Listening Styles • Experiential listener • Auditory listener • Visual listener

  6. Listenable Speech Considerate speech: • Oral style – words meant to be heard vs. • Written style – words meant to be read

  7. Considerate Speeches Ease the audience’s burden of processing information

  8. Interference Caused by Information that is • too complicated • too challenging • too basic

  9. Interference Caused by Language that is • too formal or technical • too casual • too noninclusive • too cluttered

  10. Difficult Language • Jargon • Slang • Colloquialism • Euphemism

  11. Culturally Inclusive Respectfully recognizes the differences among the many cultures in our society

  12. Gender Inclusive Recognizes that both women & men are active participants in the world

  13. Spotlighting The practice of highlighting a person’s race or ethnicity during a speech

  14. Verbal Clutter • Extra words that pad • sentences & claims • but don’t add meaning

  15. Interference Caused by Differences • Speech style • Background & occupation • Appearance • Values

  16. How to Listen Effectively • Listen for speaker’s purpose • Listen for main ideas • Listen for supporting evidence & sources • Listen for consistency of delivery & content

  17. How to Listen Effectively (cont.) • Write down new words, ideas & questions • Offer nonverbal feedback • Listen for the conclusion • Make adjustments for listening styles

  18. How to Listen Critically Listen for: • accuracy of content • implications of message

  19. How to Listen Ethically • Suspend judgment • Assess information • Respond to speaker’s ideas Try Interactive Activity 3.1: Assessing Your Listening online at the Invitation to Public Speaking website.

  20. Speakers as Listeners Monitor audience • expressions • posture • feedback • level of attention

  21. Adapt to Audiences Who Are: • Uninterested • Disruptive or distracted • Distracted by the speaker • Confused • Planning responses rather than listening

More Related