1. Effective Listening Main Points • Effective listening definition • Attributes of effective listening • Five types of listening • Techniques to improve listening habits • Responsibilities as a listener Unit Commanders' Course

2. Effective Listening Overview This segment is designed to help you understand the importance of improving your listening skills, and giving you the techniques to improve this vital skill. Unit Commanders' Course

3. Effective Listening Participants will: • describe the concept of effective listening • identify the attributes of effective listening • explain the five types of listening • describe techniques to improve listening skills • explain their responsibilities as a listener Unit Commanders' Course

4. Effective Listening You may hear the words people say, but do you understand what they are trying to SAY? Unit Commanders' Course

5. Effective Listening Effective listening defined: A process of receiving, attending, and understanding auditory messages. Unit Commanders' Course

6. Effective Listening Attributes of Effective listening: • Critical attributes • Receiving • Attending • Understanding • Variable attributes • Responding • Remembering Unit Commanders' Course

7. Effective Listening Five Types of listening • Informative • Relationship • Appreciative • Critical listening • Discriminative Unit Commanders' Course

8. Effective Listening Effective listening techniques • Thinking about listening • Understand the complexities of listening • Prepare to listen • Adjust to the situation • Focus on ideas and key points • Capitalize on speed differential • Organize the material for learning Unit Commanders' Course

9. Effective Listening Effective listening techniques • Feeling about listening • Want to listen • Delay judgement • Admit your biases • Don’t tune out “dry” subjects • Accept responsibility for understanding • Encourage others to talk Unit Commanders' Course

10. Effective Listening Effective listening techniques • Doing about listening • Establish eye contact with the speaker • Take effective notes • Be a physically involved listener • Avoid negative mannerisms • Exercise your listening muscles • Follow the “golden rule” Unit Commanders' Course

11. Effective Listening Questions & Answers Unit Commanders' Course