Effective Listening Is hearing the same as listening? What do you think
Listening • Listening is a physical and psychological process that involves acquiring, assigning, meaning, and responding to symbolic messages. • The primary reason for listening is to acquire oral messages from others. • Many of the most important aspects of your life are influenced by your skills- or lack of skills- in listening. • Strong Listening skills= strong bonds between people
Benefits of Effective listening • Effective listening can produce great rewards. • Individuals who have reputations as effective listeners tend to find classes more interesting, become more actively involved, and make better grades. • Businesses with employers who are effective listeners are usually rewarded not only with increased sales and more satisfied customers but also with increased productivity and overall profits.
The Listening Process • Acquiring • Attending • Understanding • Responding
Check out figure 6-3 on pg 176 Acquire To acquire is the act of picking up some type of stimulus through the senses. The sense dealing with listening would be… Hearing ability is different for all, the way we hear volume, pitch. Factors that affect our ability to hear Loud noises, such as traffic, blaring music, jet engines, sirens, and ringing telephones. Ear infections, antibiotics, visual and auditory messages that conflict with one another. All affect how we listen and acquire
Attending • The selective perception; you choose to listen to something is to attend. • When you decide to attend you focus on specific stimuli that are being received at a particular time. • This is when you ignore all internal and external noises to focus on a particular message. Elements that affect attending Your needs, interests, attitudes, and knowledge at a given time.
Understanding • A complex mental process that involves decoding the symbolic message received from others and then interpreting and assigning a personal meaning to that message. • Decode- assign meaning to a senders words and nonverbal cues. It involves listening carefully to a speakers words to try to understand the meaning the speaker intends to convey. • Interpreting- a process in which you personalize the sender’s message to determine meaning to you. The process of self-talk, perception checking on what the speaker is saying.
Responding • The listeners internal emotional and intellectual reaction to a message. The verbal and nonverbal feedback is the listener’s external response to the message. • You first respond emotionally to the message. How you feel about it. • Then respond intellectually to the message. Decide what you think. • You analyze and evaluate your response to the message • Your encode choices about what to say or do in response to your understanding of the message and your reaction to it.
Reacting to messages • Check out figure 6-5 pg 181 • Think of a time when you fail a test that you’ve studied really hard for. • First you react in shock, or disappointment • Then the intellectual self says, there must be a mistake • Then you look over the test and ask to talk to the teacher after the class to discuss it. • Then may ask to do extra credit. • Always analyze and evaluate how to react to messages, think self-talk of emotional feelings about messages, then use your intellectual self to respond appropriately.
Provide Feedback • You have a choice of the feedback you give. • It is important to give feedback so the sender-receiver knows that you understood /or misunderstood their messages. • Carefully consider all responses and provide constructive, realistic feedbacks are hallmarks of a competent communicator.
Factors that Affect the listening process • Noise-internal and external noise that interfere concentration. • Barriers- needs, beliefs, fear, fatigue, hearing problem, tuning out, stress, communication overload, ignorance, prejudices, unfamiliar languages, anger, attitudes, and biases. • Memory- • Immediate or to recall briefly after a message was sent. • Short Term recalling info for carrying out a daily routine (remembering homework) • Long Term- recalling past experiences.
Using Feedback to Analyze Listening • Use feedback to analyze the listening process. • The person may not have heard the messages • The receiver may lack appropriate verbal or vocabulary decoding skills. • The receiver may interpret the message as unrelated to him or her, or as uninteresting, offensive, or irrelevant. • The listeners personal influences can inaccurately interpret the message. • Internal or external noises can be barriers. • Listener may not remember the message • The listener can choose to give inappropriate feedback
Practice Lab pg 182 • Make 3 columns of ten random objects • Read your first list to your partner, then ask them to repeat it. Check what they recall • Then read your second column, ask them to recall your second and first list. • Repeat it for your third, then switch. • Remember check off what they remembered. Turn it in
The way we listen! • You listen three ways Actively, Passively, or Impatiently • Actively- When you listen attentively, provide feedback, and strive to understand and remember messages. • Passively- Think they can absorb information even when they do not contribute to the interaction. • Impatiently- intend to pay attention- and may for a short amount of time, but their mind wonders. There are actually four examples of impatiently listening.
Examples of Impatient Listening • Anticipatory Listening- Listener anticipates what the speaker will say and then rushes ahead in their mind to plan a response. • Defensive Listening- Main goal is to argue or disagree. • Combative Listening- Their goal is to Win or put down a speaker. • Distracted Listening- Pay’s attention to the first part and assumes what will be said and then starts thinking of something else.
Kinds of Listening • Critical listening • Deliberative listening • Empathetic listening • Appreciative listening
Critical Listening • Listening to comprehend ideas and information in order to achieve a specific purpose or goal. • AKA Comprehensive listening, because you want to comprehend the message correctly. • You use critical listening when someone gives you directions to place you are going, a review for a test you will have, announcements on upcoming events.
Deliberative Listening • Listening to understand, analyze, and evaluate messages so you can accept or reject a point a view, make a decision, or take action. • AKA evaluative listening, you evaluate for future action. • When you hear “I need help”, you will take some kind of action. Listening to persuasive messages because you will be asked to do, be, buy something.
Empathetic Listening • Listening to understand, participate in, and enhance a relationships. • The goal is to develop understanding and appreciation of the meanings and feelings expressed by a message. • You put yourself in the speakers shoes when listening empathetically. The key to developing productive personal relationships.
Appreciative Listening • Listening to enjoy, or appreciate a speakers message or a performance on an artistic level. • It is listening for fun, to laugh, cry, use imagination, extend creativity. • Listen to jokes, or music
Using the four kinds of listening • Partner up! • Critical listen= • Grab the small story and read it to your partner and have them recall it exactly. • Deliberative Listen= • Give directions to a place, and have partner recall. • Empathetic Listen= • Tell a personal story, give and answer questions • Appreciative Listen= • May listen to your device for fun Write about each experience !!! Turn it in!!!