1. Day 16 Aviation Management

2. ICAO The International Civil Aviation Organization, a UN Specialized Agency, is the global forum for civil aviation. ICAO works to achieve its vision of safe, secure and sustainable development of civil aviation through cooperation amongst its member States. To implement this vision, the Organization has established the following Strategic Objectives for the period 2005-2010: • Safety - Enhance global civil aviation safety • Security - Enhance global civil aviation security • Environmental Protection - Minimize the adverse effect of global civil aviation on the environment • Efficiency - Enhance the efficiency of aviation operations • Continuity - Maintain the continuity of aviation operations • Rule of Law - Strengthen law governing international civil aviation

3. ICAO : Aviation Safety Aviation safety is a key objective of ICAO and is part of the work in the following Sections and programmes: • Aerodromes, Air Routes and Ground Aids (AGA) Section • Accident Investigation and Prevention (AIG) Section • Flight Safety (FLS) Section • Aviation Medicine (MED) Section • Flight Safety and Human Factors • Safety Management • Flight Safety Information Exchange (FSIX)

4. ICAO Annexes • Personnel Licensing • Rules of the air • Meteorological Services • Aeronautical Charts • Units of measurements to be used in Air and Ground Operations • Operation of Aircraft • Aircraft Nationality and Registration Marks • Airworthiness of Aircraft • Facilitation • Aeronautical Telecommunication • Air Traffic Services • Search and Rescue • Aircraft Accident and Incident Investigation • Aerodromes • Aeronautical Information Services • Environment Protection • Security against unlawful interference. • Safe transport of dangerous good on air. Available of www.icao.int

5. Government Agencies • Ministry of Transport Malaysia • Royal Malaysian Customs • Immigration Department of Malaysia • Public Service Department of Malaysia

6. Airlines Operated in Malaysia • Malaysia Airlines • AirAsia • FAX • FireFly • Berjaya Air • Transmile Group

7. Flying School • Malaysia Flying Academy • Langkawi Aerospace Training Centre • Asia Pacific Flight Training • Integrated Training and Services • Gulf Golden International Flying Academy

8. Other International Aviation Bodies Australasian Aviation Ground Safety Council . Airways Corporation of New Zealand Limited . Air Accidents Investigation Branch (UK). Airservices Australia. Bureau Air Safety Investigation (BASI). Civil Aviation Safety Authority Australia (CASA). FAA Office of Sytem Safety. FAA Regulations. FAA Aviation Information. Flight Safety Foundation. International Air Transport Association (IATA). International Civil Aviation Organisation (ICAO). Independent Confidential Aviation Reporting System (ICARUS). International Federation of Airworthiness. National Transportation Safety Board (NTSB). The Royal Aeronautical Society. Transport Accident Investigation Commission (TAIC,NZ). Transport Canada (Civil Aviation). United Kingdom Civil Aviation Authority (UKCAA). South African CAA.

9. Major Aviation Associations : Airlines Related • Air Transport Association of America • Airline Clearing House • Regional Airline Association • Airline Tariff Publishing Company • Air Cargo Inc. • Aeronautical Radio, Inc.

10. Aircraft –Manufacturing Assoc. • Aerospace Industries Assoc. • General Aviation Manufacturers Assoc. • Aircraft Owners and Pilots Assoc.

11. International Assoc • International Air Transport Association • More on tariff coordination, such as fares, rates and charges. • Forum for members to discuss matters, mainly on tariffs, rates.

12. Airlines • Major and National Carriers – Malaysia Airlines • Big revenue, long distance flight • Flying big and wide body jets • Regional Carriers – AirAsia, Firefly • Medium size, smaller planes, smaller payload, shorter distance • Flying smaller jets and turboprop planes. (29 July 2008)

13. Code Sharing • An agreement between airlines to save operating cost and time. • Passengers could travel using different airlines with one ticket. • For example, a code sharing between MAS, Air India and KLM for Europe and Australasia route.

14. Airline’s Management • Board of Directors – The chief governing body of a corporation. Elected by stakeholders. Comprises between 3-20 people. Chief policy-making body of a corporation. Responsible for the appointment of a president, secretary, treasurer, i.e. those who are directly responsible for the daily management of the corporation.

15. Top Management • Top Management – The highest level of management in a corporation. Responsible to establish the objectives and procedures to meet the goals set by the Board of Directors. Often called, CeO or senior executives.

16. Middle Management Responsible developing operational plans and procedures to implement the objectives conceived by the top management. Mainly consists of head of department or division.

17. Operating Management • The lowest level of management. • Includes managers, assistant managers, general foremen.

18. Line Departments • Flight Operations – develop flight-operation procedures and policies for safe, efficient of aircraft. Pilot training, flight simulator training, flight crew scheduling, flight planning. • Captain : is the commander of an airplane. He reports to Flight Officer. • First Officer : reports to the captain.

19. Cont… • Engineering and Maintenance • Responsible of maintaining the aircraft. • Do various levels of maintenance, e.g. overnight maintenance and scheduled maintenance. • Non routine maintenance • Airframes Overhaul • Engine Overhaul

20. Cont … • Marketing and Services • Advertising • Sales planning • Food Service • The Flight-Serving Passengers – flight attendants. • Training of flight attendants. • Aims to give the best service to the passengers.