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Innovation in Public Service Delivery in Moldova

Innovation in Public Service Delivery in Moldova. Victor Bodiu Secretary General of the Government of the Republic of Moldova. FACTS .md. Parliamentary Republic Situated between EU and Ukraine and Russia Population – 3,559,500 (2012) Territory – 33,846 km2 GDP per capita – USD 3,415

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Innovation in Public Service Delivery in Moldova

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  1. Innovation in Public Service Delivery in Moldova Victor Bodiu Secretary General of the Government of the Republic of Moldova

  2. FACTS.md • Parliamentary Republic • Situated between EU andUkraineandRussia • Population – 3,559,500 (2012) • Territory – 33,846 km2 • GDP per capita – USD 3,415 • Aiming at EU • Internet coverage – 100% • Internet use – >50% • Mobile penetration– 114% • Mobile coverage – 100% • ICT contribution – 8-10% GDP • Famous for its tasty wines

  3. MAP.md

  4. FRAMEWORK.md Key Objectives Policy & Legal Framework Government Program on Public Service Modernisation for 2012 – 2015 Strategic Program of Governance Technological Modernisation (e-Transformation) Law on the Government Law on the central specialised public administration Law on the local public administration Law on the administrative decentralisation Law on the regulation the entrepreneural activity by authorisation Law on the implementation of the one-stop-shop in entrepreneurship etc. • “Increased quality of public services through modernization and greater transparency and accessibility… digitalizing all services by 2020” (Strategy “Moldova 2020”) • “New infrastructure for digital public services and building competences for employment in the digital domain” (Strategy “Digital Moldova 2020”)

  5. PRINCIPLES.md • CLIENT ORIENTED by default • MULTI-CHANNEL SOLUTIONS by default • ENGAGEMENT by default • MOBILE by default • SECURITY AND PRIVACY GUARANTEED by default • CLOUD-BASED by default • INTEROPERABILITY by default • ADAPTABILITY by default

  6. APPROACH.md • Learning from best international experience not to make the same mistakes... • Coming up with own solutions and speeding up in use of most up-to-date IC technology • Putting the client in the centre, but... balancing it with public administration perspective and capacity

  7. e-Transformation Obiective By 2020 all public services will be digitizedand accessible for citizens and businesses from Public Services Portal.

  8. www.servicii.gov.md – launched on May 10, 2012 Platform can host local public services 331 public services 79 e-services Online catalog of public services As of March 16, 2013: 113,937 visits to the Portal 76,104 unique visitors e-Government Center

  9. E-Service Infrastructures SECURITY & IDENTITY SIGNING SUPPORT E-PAYMENT E-SERVICE NOTIFICATIONS SHIPPING HOSTING

  10. Mobile Digital Signature launched on September 14, 2012

  11. MPass – Authentication and Access Control Available from May, 2012 SECURITY & IDENTITY

  12. MSign– Digital Signature Service Available from July, 2013 SIGNING

  13. MPay - Government Electronic Payment Platform Available from July, 2013 E-PAYMENT

  14. M-Cloud:Shared Government Technological PlatformFebruary 2013 • Electronic public services provided by ministries and Agencies will be hosted and operated from M-Cloud • Government private cloud (G-Cloud), delivering all common services at IaaS, PaaS and SaaSlevels • Cloud First Policy: First choice for public e-services and back-office information systems hosting and delivery platform Software as a Service Platform as a Service Infrastructure as Service "Best Cloud project in Central & Eastern Europe" Awarded by Hitachi

  15. Reuse of Government Public DataFor Informed Decision Making and Qualitative Public Services Launched on: April 15, 2011 Number of datasets: 627 Publishing institutions: 38 Number of visits: 79,863 Number of unique visitors: 57,966 Number of downloads: 74, 574

  16. FUTURE.md • Key objective is clear – all services available in digital environment by 2020 • Before that – thorough analysis of each service to reengineer it and digitize only already improved services • Change of mindset and attitude of public administration officials takes time, but is central to success – investment in improving competences is crucial • We invite You to visit us to share our experiences!

  17. Welcome to Moldova! Yours sincerely, Victor Bodiu, Secretary General of the Government of the Republic of Moldova

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