Innovation in Service delivery to citizen

1. Innovation in Service delivery to citizen

2. Public – Government Interface Public Meet the concerned official internet mobile Request for appointment Shows identity and the slip of appointment confirmation Take a print of the slip or mobile comm Appointment granted Those coming without appointment – FIFO

3. Service delivery Interface Public Sent online to person concerned Status of pendency online internet mobile Submit request Order /certificate /reply issued Processed by Government Receipt acknowledged R& D approach to good Governance

4. Business process re engineering Registration of documents Education – Khan academy Land Records Health – telemedicine Transport Agriculture Passport Identity – e KYC Make my trip – model for e governance and IRCTC

5. Common Service Centre Scheme • Government of India under NeGP (National eGovernance Plan program proposed to setup 1 lakhs Common Services Centers (CSC) in rural India in PPP mode • NeGP envisions “web-enabled Anytime, Anywhere access” to information and services in rural India, through three infrastructure pillars STATE DATA CENTRE STATE WIDE AREA NETWORK (SWAN) COMMON SERVICE CENTRES (CSC) THREE INFRASTRUCTURE PILLARS OF NATIONAL EGOVERNANCE PLAN CSC is the front-end delivery points for Government, private and social sector services to rural citizens of India Unique PPP initiative accepted by all the state government Essence of CSC is its equitable spread geographically Centralised planning and decentralised Implementation Private entities identified in all the states without exception – value at the bottom of the pyramid

6. SHQ Collector’s Office Tehsil / Taluks Govt. Service Delivery Mechanism STATE PORTAL STATE DATA CENTRE CITIZENS CAN ACCESS SERVICES THROUGH INTERNET INTERNET REGISTRATION TRANSPORT MUNICIPALITIES . . . . . . . UIDAI APPLICATION LAYER GOVERNMENT DEPARTMENTS AND MINISTRIES (including Sub-ordinate offices) RURAL/ URBAN USER THROUGH CSC Centres COMMON SERVICE CENTRES (CSC) STATE WIDE AREA NETWORK (SWAN)

7. Benefits of Common Service Centres BENEFITS TO CITIZENS BENEFITS TO Government Accessing government services in rural areas at the doorstep Increase effectiveness and efficiency in Govt service delivery COMMON SERVICE CENTRES Enhancing the reach for Govtdeptts . And enable to achieve the objective of FI , DL and DBT – leading to social inclusion Timely delivery of critical information & other services through structured system to manage issues of health, Education etc… Bridging the gap between govt and citizen Easy access without much inconvenience – save on time and cost Empowerment – information , knowledge and skills

8. The CSC Scheme – PPP Framework

9. Geograpical spreadStatewise number of CSCS

10. CSC Infrastructure • 100 – 150 sq. ft space • Minimum 1 PC with UPS • Minimum 1 Printer • Digital / Web Camera • Genset / Inverter/ Solar • OS and other application software • Broadband Connectivity • Trained and incentivized manpower

11. CSC Services Government To Citizen (G2C) Services • Election Commission of India (EC) Services • Unique identification Authority of India (UIDAI) Services • Passport Services • Banking Correspondent (27 banks) • National Institute of Open Schooling (NIOS) services • PAN Card Services • Pension Fund Regulatory Development Authority (PFRDA) services • NIELIT services • Agricultural Services • Health Care Services • E District • SSDG • Mission Mode projects Business To Customer (B2C) Services • Data Card Recharge • DTH Recharge • CSC Bazaar – e commerce/shopping service • Mobile Bill Payments • Mobile Recharge • Entertainment • E learning

12. CSC and UID Services

13. CSC in Education

14. CSC and Financial Services

15. Other Services

16. Types of Election services

17. E-KYC services at CSCs CIDR KUA KSA Service Provider’s Portal Authentication & eKYC to Service Providers Securely Transmitted to CIDR & Service Provider Portal Data shared in e-KYC: Name, Gender, DOB, Photo, Address, Mobile No. (if available); e-mail id (if available) Success/Fail Citizen requiring eKYC for a services approaches CSC Citizen provides Aadhaar number and places Biometric in the Application

18. Aadhaar Seeding @ CSC CSCs to support in execution of Direct Benefit Transfer • Digitization of beneficiaries database.( Support to Dist Admin)  Bank Accounts to be seeded with Aadhaar number.>> Role for CSC Digitized Beneficiaries database to be seeded with Aadhaar number.(Dist Admin) +Role for CSCs

19. Complete details from Insurance Service providers

20. Demographic Data returned from CIDR (based on UIDAI Authentication Details from eKYC

21. CSC & Health Telemedicine through CSC

22. Enabling Education SHG Women being trained E-learning for Rural Youth Basic Computer Education to School children School Children at CSCs

23. Telemedicine at CSCs – Vision Centers in Tripura

24. Telemedicine - revisited Telemedicine Equipment Teleopthalmalogy Digital BP and ECG Data Capture at Remote Location - Display at Caregiver’s Station Infrastructure Leasing & Financial Services Limited

25. Eye disorders and ailments identified from VC IMPACT IN THE COMMUNITY Retinitis Pigmentosa DRY EYE SYNDROME Corneal Ulcer (SPK) Corneal Ulcer

26. Innovation Reducing the cost Additional Investment: Cost of adapter rings: about Rs. 5000 Now this is used in village level Vision Centres

27. Concerns raised • Why set up a front end when there is no back end • No basic survey done – • Not feasible in all the location – naxal areas • Gradual approach may have been better – first district , then block • Do you need Intermediaries like SCA— Govt to set up • SCA exploit the VLE • The CSCs are like a shop- Not fit for service delivery- poor infrastructure • Poor Connectivity • Power Issues • In adequate G2C services • Are they sustainable

28. UIDAI Thank You