1. Org Name Aim Statement: [Insert aim statement] Building Clinic Capacity for Quality (BCCQ) Program Knowledge Building Session #4 November 14th, 2013

2. Project Goals • List your project goals

3. Project Measures and Results

4. Measure 1 Name Insert your run chart

5. Measure 2 Name Insert your run chart

6. Measure 3 Name Insert your run chart

7. Measure 4 Name Insert your run chart

8. Changes We Made That Resulted In Improvement • Describe the changes to your care delivery, your organization’s processes, etc. • Consider providing a sample listing of changes that you have made over your BCCQ experience. For example, • Implemented New Diabetic Flowsheet • Implemented regular assessment of asthma symptoms • New Patient Self-Management Tools • Implement Provider Trainings • Went Live with EHR • Briefly describe any quantitative and qualitative results

9. The Single Change We AreMost Proud Of Is … [Briefly describe]

10. What We Learned • Over the last 11 months, what were some of the key learning(s) from your BCCQ experience? • What was most interesting/surprising to you? • What will aid your improvement work going forward?

11. Our Work Has Identified The Following Challenges and Barriers . . . • Describe some of the challenges and barriers and what you are going to pursue to address them.

12. Telling Our Improvement Story • Describe your communication efforts. How are you sharing project updates and lessons learned with other clinic staff? • How are you telling your story? • Who are you telling it to? • What vehicles and venues are you using? • How do you use data? • Do you have stories from the patient, staff or community perspective to illustrate your efforts? • Have you made a presentation to your Board?

13. Next Steps • Describe the key activities being planned for the next 30 – 60 days