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Chapter 3

Chapter 3. Values, Attitudes, Emotions and Culture: The Manager as a Person. Big Five Personality Traits. Big Five Personality Traits. Extroversion Sociable, positive, assertive Negative affectivity Distressed, critical Agreeableness Cooperative, warm Conscientiousness

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Chapter 3

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  1. Chapter 3 Values, Attitudes, Emotions and Culture: The Manager as a Person

  2. Big Five Personality Traits MGMT 321 – Chapter 3

  3. Big Five Personality Traits • Extroversion • Sociable, positive, assertive • Negative affectivity • Distressed, critical • Agreeableness • Cooperative, warm • Conscientiousness • Dependable, hardworking, honest • Openness to experience • Creative, curious, risk-taker MGMT 321 – Chapter 3

  4. Other Personality Traits • Locus of Control • Internal – I control what happens to me • External – Forces outside my control (fate, chance, other people) determine what happens to me • Self-Esteem • Determination of self-worth • with success and with failures MGMT 321 – Chapter 3

  5. McClelland’s Needs • Need for Achievement • Need for excellence, competition, challenging goals, persistence, and overcoming difficulties • Need for Affiliation • Need to establish and maintain warm, close, intimate relationships with other people • Need for Power • Need to make an impact on others, influence others, change people or events, and make a difference in life MGMT 321 – Chapter 3

  6. Values, Attitudes, andMoods and Emotions • Values • Describe what managers try to achieve through work and how they think they should behave • Attitudes • Capture managers’ thoughts and feelings about their specific jobs and organizations • Moods and Emotions • Encompass how managers actually feel when they are managing MGMT 321 – Chapter 3

  7. Values • Terminal Values • A personal conviction about life-long goals • Instrumental Values • A personal conviction about desired modes of conduct or ways of behaving • Value System • What a person is striving to achieve in life and how they want to behave MGMT 321 – Chapter 3

  8. Terminal vs. Instrumental Values MGMT 321 – Chapter 3

  9. Work Attitudes • Job Satisfaction • A collection of feelings and beliefs that managers have about their current jobs • Dimensions include the work, supervision, pay, promotion opportunities, and coworkers • Organizational Citizenship Behavior • Behavior that is above and beyond duty • Related to job satisfaction MGMT 321 – Chapter 3

  10. Work Attitudes • Organizational commitment • Affective • Normative • Continuance • Effects • Turnover • Individual performance • Firm performance MGMT 321 – Chapter 3

  11. Moods and Emotions • Mood • A feeling or state of mind • Positive moods provide excitement, elation, and enthusiasm • Negative moods lead to fear, distress, and nervousness • Emotions • Intense, relatively short-lived feelings MGMT 321 – Chapter 3

  12. A Measure of Positive and Negative Mood at Work MGMT 321 – Chapter 3

  13. Emotional Intelligence • The ability to: • Understand and manage one’s own moods and emotions • And understand the moods and emotions of other people • Assists in carrying out various roles • Higher levels of EI result in better decision making MGMT 321 – Chapter 3

  14. Organizational Culture • Shared set of beliefs, expectations, values, norms, and work routines • Influences: • How organizational members relate to one another • How organizational members work together to achieve organizational goals • Attraction-Selection-Attrition MGMT 321 – Chapter 3

  15. Factors Affecting Organizational Culture MGMT 321 – Chapter 3

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