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Cisco AVVID IP Communications Update Gerard McNulty gmcnulty@cisco

Cisco AVVID IP Communications Update Gerard McNulty gmcnulty@cisco.com. Gerard McNulty. Federal Voice Product Specialist Responsible for product support of the complete Cisco voice product portfolio More than 18 years’ experience in the telecommunications industry. Cisco AVVID Update.

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Cisco AVVID IP Communications Update Gerard McNulty gmcnulty@cisco

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  1. Cisco AVVID IP CommunicationsUpdateGerard McNultygmcnulty@cisco.com

  2. Gerard McNulty • Federal Voice Product Specialist • Responsible for product support of the complete Cisco voice product portfolio • More than 18 years’ experience in the telecommunications industry

  3. Cisco AVVID Update • State of the Market • CallManager 4.0 – New Features and Capabilities • Cisco MeetingPlace • DoD Certification Update • Implementation Tips

  4. Calendar XML Applications Instant Messaging Collaboration Web Application Contact Center Audio-Conferencing Video-Conferencing E-mail Voice Messaging Telephone Services Redefining Voice Applications

  5. State of the Market

  6. In Five short years….. • Cisco delivered on the vision of convergence • Cisco installed base: • Over 3 Million Cisco IP phones • Over 30,000 Call Managers • Over 14,000 Customers • Enterprise IPT grew from $7M in FY’99 to ~$500M in FY’04 (104% CAGR) • Enterprise IPC - $1B run rate

  7. IP Telephony is Mainstream • IP-PBX line shipments will surpass traditional CPE in 2005 Source: Synergy Nov, 2003 & Infotech Q3 2003

  8. Vendors are No Longer Investing in Legacy Development “By the end of 2007, traditional enterprise telephony system manufacturers will have ceased development …and announced their intention to discontinue support for their TDM-based PBX and contact center systems within five years (0.8 probability)” Gartner, March 2003 • Over 50% of all PBX sales will be IP based by 2004 (Infotech12/15/02 4Q 2002 Report) • All major telephony vendors have an IP Telephony offering • What this means for TDM Solutions: • No new features • Increased support costs • Lower flexibility

  9. Miercom awards Cisco with "Best in Test" Honors for IP Telephony • Cisco won 3 out of 6 categories • ONLY vendor to achieve 100% call completions over 9 hours • Top voice quality "We congratulate Cisco on a clear win in the comparative testing of high-end IP telephony systems," said Ed Mier, president of Miercom. "Our testing is a comprehensive and rigorous evaluation and Cisco excelled in virtually all categories of the tests."

  10. CallManager 4.0 Enhancements

  11. Video Telephony Session Initiation Protocol Q.SIG Security Feature Enhancements Malicious Call Trace Serviceability Call Distribution/Hunt Groups Multi-Level Administration BAT/TAPS Additional device Support API Enhancements Platforms and Upgrades Extension Mobility IP Manager Assistant Attendant Console Abbreviated Dialing Multi-Level Precedence and Preemption Cisco CallManager 4.0(1) Highlights

  12. Video is a Phone Call Cisco VT Advantage • Single number for voice and video • Video calls have same services as voice calls • Basic call, Mute, Hold, Park, Transfer, Conference • Forward, XML services • Unified voice and video dial plans • CDR, QoS, CAC, AAR • Single point of mgmt & administration • Proven scalability • Preserves customer investments • Calls can be made to H.323 or SCCP video/audio terminals Integrates video into the converged voice and data infrastructure, reducing the costs of improved communications

  13. CallManager 4.0 SIP Trunking • Ensures interoperability with SIP networks via a SIP proxy server • RFC 2543, 2782 and 2833 • RFC 3261 (partial support) • Supplementary features supported • Hold • Transfer (Blind, Consultative) • Conference • Call Forward (All, B, NA) • CLID, CLIR, CNID, CNIR • COLD, COLR, COND, CONR CCM cluster Cisco SIP proxy server Ready for future technologies

  14. A Cisco MeetingPlace 8100 Current Cisco SIP Product Portfolio 2-port FXS Gateway Cisco ATA 186 Cisco CallManager Version 4.0 and later Cisco Voice Gateways Cisco PIX Firewall Cisco Unity Cisco IP Phones 7905G, 7912G, 7940G & 7960G Cisco Softswitch BTS-10200 PGW 2200 Cisco SIP Proxy Server

  15. Applications Multi-Level Admin Certificate Trust List Toll Fraud Mitigation Min unused services SSL/https H.323/SIP standards Call Processing TLS (SSL) to phones IPSec to gateways Secure enrollment Digital Certificates Mutual Authentication Secure management Hardened OS Integrated CSA Anti-Virus Digital Certificates Signed Firmware Signed Configs Ignore GARP Disable PC access to voice VLAN Endpoints Authenticated and Encrypted TLS Signaling and SRTP Media Infrastructure DAI, IP Source Guard Firewall IDS/IPS Standard AAA 802.1X DHCP Snooping VLAN segmentation V3PN Route authentication CallManager 4.0 Security EnhancementsSystems Approach in Action Secure Communication Manage Identity and Trust Threat Defense RED=New CCM 4.0 Features

  16. CallManager Endpoints A • Minimize Win2K services • NTFS • Secure IIS • Lock down SQL • HIDS/virus • Separate voice and data VLANS • Disable GARP • and voice VLAN • on PC port Firewall and ACLs Campus Network • Allow only call control, LDAP, management • Control source addresses • High availability • design • Use VLANs • Use IP filters between voice and data network • Avoid NAT • Secure access (TACACS+, SSH, Radius) Outside World • No voice across Internet • IOS DoS tools • Use sensors Design for Greater Security - The Cisco SAFE Blueprint for IP Communications Internet IP WAN PSTN

  17. CallManager 4.0(1)Line Enhancements • Multiple calls per line appearance • Up to 200 Calls per DN for 7940, 7960, 7970. Up to 6 calls per DN for 7905 and 7912 • Enhanced call barge • Privacy calls on shared lines • Call join multiple selected calls • Direct transfer two selected calls • Immediate Divert-VM • Assign URL to any line button • Drop any party from ad-hoc conference • Configurable call forward info display

  18. Cisco Enhanced Phone Portfolio New New Cisco IP Phone 7970G Cisco IP Phone 7960G Cisco IP Phone 7940G Cisco Wireless IP Phone 7920 Cisco VT Advantage Cisco IP Phone 7905G and Cisco IP Phone 7912G Cisco IP Communicator Cisco VG248 Analog Phone Gateway Cisco IP Conference Station 7936 Cisco IP Phone 7902G Cisco ATA 186/188

  19. New Endpoints • Cisco IP Conference Station 7936 • External Microphone support • Room size up to 20x30 • List price: 7936 = $1,195, Ext. Mic. Kit = $350 • Requires CallManager user license • Cisco IP Communicator • Full feature set of CallManager IP Hard Phones • Higher Scalability (same as IP Hard Phones) • Easier Install of client software • List price $90 (requires CallManager user license) • Cisco VT Advantage • Adds video to existing 7940, 7960 and 7970 IP Phones • Camera and client software included • List price $190 (Video License included)

  20. Applications Drive Productivity Web site integration via XML to your Cisco IP Phone Cisco MeetingPlace Amber Alert Call Center On-phone paging Broadcast Messages Time Clock Extend information flow to workstations with no PC

  21. Open standards and open access are fundamental values. • Accessibility • XML • SQL • SIP, MGCP, H.323 • TCP/IP • Ethernet

  22. Cisco MeetingPlaceRich Media Conferencing

  23. Conference Control High Productivity through Collaboration MeetingPlace • Fully integrated, On-Net, Rich Media conferencing • Integrates, web, desktop applications, voice & IM • Deployed On-Net – behind the corporate firewall – for maximum cost savings, integration and security • Allows meetings to be set up anytime, anywhere. Click to IM (conference side-bar) Bob invited but not on Click to Drop Carol is Muted Alice - active speaker

  24. Cisco DoD Certification Update

  25. PBX2 Certification Status • JITC PBX2 certification testing completed • Interoperability • One TDR (one-way-delay > 60 msec) • New DSP firmware resolves delay issue (62 msec) for analog phones • New DSP and phone firmware resolves delay issue (66 msec) on IP phones • Security (IA accreditation) • DSAWG briefing postponed • Currently working with DISA to accurately list policy violations and methods of mitigating any potential risks • Only policy violations have been identified. No High Risk items, 3 Medium Risk items, 5 Low Risk items. • DISA recommends Cisco for certification – “The DISA IA test team recommends that the Cisco PBX-2 solution pass to the next step in the DSN Information Assurance Certification and Accreditation Process, DOD Component CA/DAA Processes.” • Next round of PBX2 certification testing currently scheduled for: • May 17 (Security) – if needed • July 26 (Interoperability) – exploring ways to accelerate the date

  26. PBX1 Certification Status • JITC PBX1 certification testing not started • Interoperability • Want to complete PBX2 certification before testing for PBX1 • No change to infrastructure (C2 grade LAN) • Need to describe and document test topology • Need to address ISDN-BRI support • Per DISA, all BRI ports must support voice, switched data, and video • Security (IA accreditation) • Do not expect any significant changes in testing

  27. Implementation Tips

  28. Business Scenario ROI Analyses Future Viewpoint Existing Sites Top Things to Require in Your Implementation • Don’t do a “forklift upgrade” of the existing network • Prove your implementation will be secure • Accommodate employees who work from multiple locations • Provide a consistent end-user experience for large offices, small sites, and telecommuters • Show advanced services like enhanced 911 • Use disaster recovery hot site for voice • Access voice services if the main office is inaccessible • Show how IP-based services provide improved customer service • Identify the productivity gains • Identify the cost reductions from reduced maintenance and administration

  29. Tips for Successful Implementations • Senior management commitment – move to IP Communication often affects business processes • Employee communication plan – Articulate to users why change is a benefit • Data and voice teams must work together effectively – IP Communication lives in both domains

  30. Pitfalls to Avoid • Make sure your data network is ready for voice • Understand how your phones are being used • Detailed station user analysis must be done • Don’t underestimate the time and effort required • Voice users have no tolerance for off-air time, like they do (to some extent) for data

  31. “If you get the infrastructure right, anything is possible” -Carly Fiorina, CEO of Hewlett Packard, February 2003

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