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Comprehensive Informatics Services for NHS Trusts: Security, Support, and Solutions

Discover the essential informatics services provided by the NHS Shared Service Centre, hosted by Mersey Care. Our offerings encompass a wide array of products including PCs, laptops, tablets, smartphones, and servers, coupled with vital software solutions like email and security applications. Our dedicated team is available to assist with IT-related queries through our Service Desk, ensuring seamless support from fault reporting to procurement. We prioritize information security, educating users on protection practices and incident reporting to uphold confidentiality, integrity, and availability of sensitive data.

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Comprehensive Informatics Services for NHS Trusts: Security, Support, and Solutions

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Presentation Transcript

  1. Introduction to Informatics

  2. Agenda • Who Are We? • Products • People • Processes • Information Security

  3. Who Are We? • NHS Shared Service Centre • Provide Informatics services to many NHS Trusts across the region • Mersey Care, Aintree UHT, The Walton Centre, RLBUHT, LHCH, NHS Merseyside, Liverpool CCG • Hosted by Mersey Care

  4. Products • Hardware • PCs & laptops • Tablets (iPads, Samsung Galaxies, etc.) • Smartphones (BlackBerrys, iPhones, etc.) • Servers • Software • Email, Office suite, ad-hoc applications • Security (anti-virus, data encryption, etc.) • Clinical systems (PAS, pharmacy, etc.) • Tablet applications

  5. People • Service Desk • Desktop Support • Technical Support • Voice & Data • IT Security • Systems Development • Training • IT Procurement

  6. Processes • Service Desk is your SPOC for ALL IT-related queries! • What? • Fault reporting (including password resets) • Service Requests & Business Cases • How? • Phone • Service Desk Request Form • When? • Monday to Friday, 08:00 to 17:30

  7. Information Security • We need your help • Don’t save files to the c: drive (use S: or U:) • Lock you computer when unattended (Windows key + L) • Only use encrypted laptops and USB sticks • Only trusted approved mobile devices are allowed on the network • Report Information & IT security Incidents

  8. What is a Security Incident • Anything that could breach Confidentially, Integrity or Availability • Could be a :- • Lost usb stick or remote token • A shared password • A sensitive email sent to wrong person • Patient information sent to the wrong printer or fax • Having a virus

  9. Reporting Security Incidents • You may have reported to the IT Service Desk (e.g. Virus) • However all Information Security Incident should be logged on “Datix” • Available on the Internet Explorer Favourites under Merseycare Links (Datix) • :-Incident Report (IR1)

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